Been a customer since the inception of Verizon Wireless. Being told my bill would be around 140.00 and suddenly went to 162.00 in one week and following another week, now over 300.00. Verizon claims these fees are for upgrade and activation for support and other services for the first thirty days of new phone ownership. Never signed a receipt to this agreement with the local Verizon store and now being forced upon us as consumers. These services are already provided as part of our plans through the "MY VERIZON APP." I hope the Verizon rep forwards my complaint to CEO Hans Vestburg office. Six years past, Verizon ported two of my phones illegally and resolved after a criminal report was filed and lengthy legal parameters were met. Now charging hidden fees without signature on receipts. Not provided a receipt at the store level. This can't get more concerning. I hope this forum will get a logical response rather a trans scripted response.
General
