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4G lte network extender authentication problem

I have a Verizon 4G LTE Network Extender, it has worked great for years, giving me cell service where there typically isn't any. Yesterday, my extender went down and a power off/on the device now stops at step 9 with the alarm 'Device Not Activated, Please Call Verizon Support'. Repeated reboots produce the same error. Calling the typical Verizon support number and even the support chats has not worked in my favor at all, does anyone have a way I can get to Verizon and see why the MAC address of my device is not registering on their network?

Comments

Verizon_Support

Coastal-Oregon I'm sorry to learn your Network Extender stopped working. You have however, come to the right place for help. I'm sending you a private message here on this platform.-Dolores

BigMook22

I am currently unable to use my Network Extender as well, and it has worked well for months. Seems to have disconnected and started getting stuck at the SeGW segment since November?

I have reset to factory and reconnected numerous times.

The last listed EVENT is

[Cleared] Malfunction with the Ethernet port on the Femto. Ethernet cable not connected. A link down failure on the Ethernet Port.

12-22-2021 13:08:54 EDT

Verizon_Support

BigMook22, we want your network extender to work like it should, so we're right here to help. I appreciate the details you've shared. What happens when you dial #48? What is the status of the LED lights on the extender? -Alicia

BigMook22

I have the "connecting to SeGW server" (it will stay there forever unless I restart it), and when I dial #48 it will tell me that I am not under coverage.

I have this happening on 2 different extenders, in 2 different locations, using 2 different ISP's. (XFinity and Spectrum) and they both quit working around the same time.

jav6

@BigMook22
wrote:
I have the "connecting to SeGW server" (it will stay there forever unless I restart it), and when I dial #48 it will tell me that I am not under coverage.
I have this happening on 2 different extenders, in 2 different locations, using 2 different ISP's. (XFinity and Spectrum) and they both quit working around the same time.

Could be a server glitch that has a corrupted database and needs to be reset for your account. Have technical support remove/re-attach/re-register your MAC ID (s) to your account to see if that clears the issue.

Verizon_Support

We always want your network extenders to be working properly. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

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