Hello,
I'm writing to let everyone know that the Verizon promotion code "SWITCH2VERIZON" is a pile of deception. I was provided this code as part of a sale completed at "20503 Fm 529 Rd, Ste 200, CYPRESS, TX, 77433" on October 24, 2021. Upon submission within the required time frame, the redemption was marked as "Invalid" for a reason that is not part of the requirements nor explainable.
Over the past two months I have been trying to contact Customer Service and the Rebate Center for assistance and both departments continually pointed the finger at each other. I even received an e-mail on December 20, 2021 at 10:44 US Central stating that I was still eligible and to contact Verizon.
My most recent cry for help on January 3, 2022 at 17:32 US Central Time was again unfruitful. I spoke to Michelle who confirmed the rebate was a valid submission and would escalate to the Rebate Center. After waiting some time, I was connected to Carol at 18:12 US Central Time who stated that the Rebate Center only sends the rebates out and can't help correct the status. Carol informed me that only Customer Service can help and Michelle did not follow the correct procedure. Carol then transferred me back to the main queue which put me on hold for 71 minutes and finally the call was unsurprisingly dropped.
As you can see, Verizon uses rebates to lure new customers in deceit while carefully crafting a complex and dysfunctional path for redemption that ultimately leaves their customers at a financial loss.
@VerizonEscalationsTeam, please contact me directly to resolve this issue reasonably and promptly.
