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iPhone 12 mini Promotion not honored

On the phone with support right now and they claim that they cannot find a matching promotion to the one that I am describing. They are also claiming that I should have maintained the tracking number for my device that I returned for them 12 months ago. They have been over-billing our account since May and refuse to correct it and reimburse.

Comments

Verizon_Support

Hello, Quentin. I love getting promotions myself. I know it has been 2 days since you posted. Did you get this resolved? -Amber

marccorona

I have had the same issue, with them not honoring the promotion, and not finding the details of the promotion that supports what I am saying. Did you ever get this resolved?

Verizon_Support

Hello being on top of your service is vital, especially if you are managing your offers. We are here to help. Please send us a Private Note to better assist you. ~Gilbert

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