Maximum video streaming quality switch

I have a 5G Get More plan. I couldn't toggle this switch for my iPhone 12 Pro Max, both in the Verizon app and from my computer. I called the customer support and they didn't know about this problem. I see that many have this problem.

#Apple iPhone 12 Pro Max

Accepted answers

sam-the-gam

If you want it fixed right away, call tech support and ask them to change a feature on your account called entitlement for unlimited - the feature code currently on your account ends in 89. Ask them to look for one under the provisioning section that ends in 90 and add it, and remove the one that ends in 89. Also ask them to do this “on demand” or “current date”. They may have to remove all of the pending orders on your account before they can do this. You can also ask them to do this to all your lines that are on the new 5G Play / Do / Get plans. May not work on the old versions.

All comments

Verizon_Support

Hello trialcritic, we're concerned to learn that you're having issues activating the maximum video quality switch on the website and app, and we'd love to help! Exactly what happens when you try to toggle that option? ~Baldo

trialcritic

When I click the toggle, I get

We're still processing your request.

You'll need to log out and wait 15 minutes before you can change your toggle settings again.

However when I log out and log back in after 15 min, nothing changes.

Please see

Maximum Video Streaming Quality

sam-the-gam

tenpack77

I'm having the same problem on my 3 lines. I get the "logout and wait 15 minutes before trying again." I've waited 3 days and I still can't toggle on to 720p. I've tried doing this in the app and via the website.

Verizon_Support

Hello, trialcritic. We know how important it is to have access to HD Video streaming. Let's help you add the feature. To get started, we have sent you a Private Note. *Cassie

Verizon_Support

We are happy to review this with you in depth. To allow us to do so, please leave us a Private Note here. We look forward to working with you soon!

*Robert

kai-el

Same problem for all the lines on my account. It's been a few days, logged in and out multiple times, but can't toggle it on (app or website). When I try, I get the following error:

"We're still processing your request.

You'll need to log out and wait 15 minutes before you can change your toggle settings again."

Verizon_Support

We awlays want you to be able to get your maximum video qualify.*Melissa

Verizon_Support

We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

joel42

@vzw_customer_support

I just switched to the "5G Play More" plan and am having this exact problem for two phones.

Verizon_Support

joel42, we thank you for reaching out and bringing this concern to our attention. We understand the importance of being able to utilize all the added features, including the enhanced streaming content with your unlimited plan. We will be more than happy to ensure that this is corrected as quickly as possible. Please be on the lookout for a Private Message to assist you further with this concern.

-Kevin

jsch222

Same problem here. When I messaged them they tried to sell me premium data. Didn’t seem to know what this was.