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5G Internet Gateway and Port Forwarding

I am in my initial 30 day trial of Verizon's Home 5G Internet Gateway. Although there is a Port Forwarding section in the 5G Internet Gateway's (Router) Settings / Firewall, configuring Port Forwarding there doesn't appear to "open" the Port to the outside. I configured port 22 to be forwarded to my Western Digital NAS, but Verizon's Home 5G Internet Gateway is not opening that Port externally. When I check for open Ports (from the outside in) only Port 80 (which is used for the Router's Configuration) is opened.

Does Verizon's Home 5G Internet Gateway support Port Forwarding? Has anyone got this to work?

Of should I cancel my service and go back to Starry internet?

Comments

Verizon_Support

JohnMaring, I have the LTE Home Internet, and I can't wait for the 5G Home Internet to be available at my home to be able to take advantage of the speeds. When it comes to the ports they are automatically set and can not be manipulated or changed. They are auto-set. I was trying to check a couple of ports on my home router and the LTE router is the same, and we can't adjust them.

-Santo

JohnMaring

Santo

The 5G Internet Gateway has setting to configure Port Forwarding, which I have done. I just seems that the Router isn't opening those ports. A bug in the Router? Of there is some firewall setting that needs to be modified?

Why would they let you configure Port Forwarding and document how to configure Port Forwarding, if they know it won't work. Just ends up with customers like me being confused and upset.

Ann154

Not sure if the 5G network is also behind the NAT firewall like the 4G LTE network is. To utilize port forwarding and other IP address configurations outside the NAT firewall, the customer needed to also purchase a public IP address from Verizon Wireless.

Verizon_Support

Hello being on top of your service is vital, especially if you are having 5G Home Internet Issues, we want to guide you in the right direction. For further support on your 5G Home Internet setup, please reach out to our specialists by dialing 844-769-1988. They will aid you in the best way possible. ~Gilbert

Chingaso

So did you ever get this to work?

I have the same problem. I also hooked my old, reliable nighthawk router to this router and and pointed DMZ to it's IP address, thinking all ports would be forwarded to the nighthawk and I could use that router's port forwarding to connect to various devices/servers. NO port was open with that configuration.

Very frustrating. May have to revert to another ISP.

Corey_young

Can you elaborate on this a little bit? How does one go about doing that?

euruchima

I was unable to find Port Forwarding under any of the settings tabs. After reading this thread and seeing no clear answer from Verizon. I'm going to assume this is not an option and I will have to return the device & cancel service. I needed to port forward to remote access a DVR.

Verizon_Support

Thank you for reaching out to us today. We want to make sure that you get the assistance that you need. What is the model number for the gateway that you have? We can look up the details to see if the option is available. This way you can connect all your devices. ~Roger

euruchima

@vzw_customer_support
Verizon Internet Gateway (ASK-NCQ1338E)

Verizon_Support

Port Forwarding can be located by following the steps provided from this link https://www.verizon.com/support/knowledge-base-302813/.

-Sylvia

Mr_Hankey

I too have found that certain ports (UDP) are blocked. After weeks of support calls, multiple agents and support teams, was told that Verizon would be not able to help me. So sad to have to find another service.

Verizon_Support

We sincerely apologize for this inconvenience, Mr_Hankey. It is even more disturbing that us not being able to help you unlock certain ports is going to cause you to have to cancel your service. We are here to help you in any way we can moving forward.

-George

JohnMaring

Verizon Support (or -George)

Do you know of anyone that has gotten Port Forwarding to work with the 5G Gateway? This thread has been active for a long time, and not one person has said they have gotten it to work.

Verizon_Support

I looked over the thread as well, JohnMaring. I did not see anyone post a resolution to this as of yet. I am sending you a private note, so I can check on the status of your ticket.

-George

CapOG

I have talked to multiple people, they did the whole run around with their procedures.. starting from the start until the end.. none of the guides did anything, and none of the customer support could assist me. I just don't think these boxes offer port forwarding. Unfortunate as I also needed to port forward to use my devices.. Was starting to like the wireless box, but I will have to opt for a different company that offers Port Forwarding.

RomanticSoul

Too bad they got rid of Nat Forwarding worked great. But no longer an option. Now gotta test my nat type daily to make sure its open before i play a game. Otherwise risked getting kicked off in the middle of a mission.

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