I am beyond disappointed with Verizon for offering a student discount but then punishing your customers for doing additional business with you and not allowing them to take advantage of the discount. Per your website information it states- Discount limited to max of 2 lines. Eligible students must be account owner or account manager; one offer per account. -- Then if you continue reading it states Accounts with 3 or more phone lines are not eligible. (all found here https://www.verizon.com/support/college-students-discount-faqs/#terms)
I have been a Verizon Wireless customer since 2007. I started out with a joint account with my ex husband and then split into my own account in 2012. I have always paid my bill on time, and I upgrade religiously every 2 years. I recently started back to college and found out using Unidays I was eligible for a student discount through Verizon. As a single mother I was beyond excited to take advantage of that. I have tried since January to get this taken care of and reflective on my bill and it never had been. I worked with a representative with your online chat this evening and she was able to credit my account for the 2 months I was eligible. She also informed me about the information above. You see yesterday I added a 3rd line to my account giving Verizon even more business but in doing that it disqualified me from receiving this discount. I ask many questions in regards to this policy the Chat Rep was unable to answer anything of course. My question to you Verizon is I was only asking the the $25 discount on the 2 lines yet because I am giving you more business you are going to punish me and not give me the discount at all? How does that make sense for your customers? I will continue to leave feedback and reviews on every website and social media platform I can find to get this information out there. I expect better from such a huge company. DO BETTER!!!!
