I took a trip from the US to Paris then to Portugal over the weekend. I signed up for travel pass and was using the Samsung S22 Ultra I received within the last month.
When I got to Paris I got a text message from Verizon saying my int. Data plan started and when it would end the next day; however, I couldn't use the internet, text, or call. No service. It was a layover flight so no problem (keep in mind a fellow traveler had no problem with their phone this whole time)
When we got to Portugal the other passenger got the text saying it started, I never saw a text. The three days I was In Portugal I could not call, text, or use the data to navigate the outskirts of Lisbon. I couldn't leave the other member of my party or stray to far because I had no way of contacting them. I chatted with Verizon every night we. ...
1. Reset the network settings
2. Turned phone off and on
3. Made sure roaming was on
4. Changed out of my grandfathered plan to another plan (verizon rep conveniently changed the other lines to the higher plan at the same time which I went back and fixed. I would not have enjoyed that bill)
5. Finally we got to the fourth step. I had to individually choose the network in portugal instead of letting my phone choose for me. I did this with a tech on the line and tada I had service. We closed the chat and shortly after connecting to service in portugal my sim card is not registered. I tried all three networks and nothing. Did this multiple times it changed nothing.
6. Got back on a chat and we removed the sim and reinsert. Nothing changed.
I am going to be doing more international trips this year and I want to solve the problem before I go back again. Any ideas? I'm thoroughly frustrated. I tried to handle all this while I was oversees so I could get real time results but couldn't get it solved while I was there due to me losing wifi or falling asleep on the reps lol,
