I am at a complete loss with Verizon Wireless Customer Service. I did not have any resolve going to the physical store so I tried calling Customer Service. After 2.5 hours of discussion I was assured the HotSpot device and number my local Spring House PA store convinced me to get (for which I was told I would not have a charge unless I used it... WRONG!) would be removed from my account WITHOUT ANY CHARGE to me... April bill showed up in email today and WRONG ...termination costs were assessed to my account! I have been a customer for over 15 yrs and the level of satisfaction is low. I started an online chat at 5:20am and have chatted with FIVE different chat reps _____ WITH NO RESOLVE! AND OF COURSE THE PHONE CUSTOMER SERVICE IS NOT OPEN UNTIL MONDAY..
POOR Customer service. and very frustrated customer
