In December 2020, the battery in my MacBook Pro expanded and was sent to Asurion for replacement. I paid the $105 service fee and a little over a week later had my MacBook back in hand with a new battery. Unfortunately, it was turning itself off at random and one of its two USB ports was no longer working. So, after having it back a little over a week it had to be sent back to Asurion for repair. This time it was two weeks before I received my MacBook back and during that time I came to find out I was entitled to a free annual laptop battery replacements when I had been charged anyway. It took some time, numerous phone calls and a whole lot of arguing but I was finally refunded the service fee I had paid.
However, when I finally did receive my MacBook back it took but just a few days to discover the USB port was working again, but was otherwise still experiencing the same issues. Additionally, I had again received it back with a new issue in the form of some substance emitting from the vent and leaving a residue up from the bottom of the screen to the top. An issue which I immediately informed Asurion of and was asked to send it for repair a third time. Given the increasingly damaging effects their "repairs" were having I, of course refused.
It has now been more than a year since I began experiencing the issues created by Asurion with my MacBook and the mystery substance has been increasingly worrisome. Mind you the location of my MacBook where this is occurring is a mere inch from the USB port they damaged and subsequently had to repair. The same USB port operating my 6TB backup external hard drive, which was barely a year old but mysteriously failed and resulted in the loss of a significant amount of irreplaceable data. All of this cannot be a coincidence and I personally have zero doubts that it is all due to Asurion's last repair that resulted in the tacky substance my MacBook has been emitting ever since.
Because of this I lost an expensive external hard drive, which then forced me to have to purchase another and a price can't be put on the data I lost. My MacBook functions far worse than it did prior to this issue, which I will first have to spend a couple hundred dollars I don't have for Apple to diagnose what repairs are needed and I certainly cannot afford.
I should not have to go through this when none of this should have happened in the first place. So, I would like to know where to file a formal complaint and hopefully get some kind of resolution?
