Very frustrated consumer. Tried repeatedly to get extender installed but continue to have Server 5a error. How do I resolve the problem
Carolb4Sam, we never want our customers frustrated. Are you still having the trouble? What model network extender do you have?
-Tionna
I have exactly the same problem. I just received the Verizon 4G LTE Network Extender and it has the same Server Error 5A Please Check User Guide. The user guide says to call 1-800-922-0204.
This is ridiculous. Your online support person sent me this device in response to our complaints of VZW service in our area that straight up stinks. I shouldn't have to do any more than plug it into my router, plug it into power, and then after it completes the boot sequence it should just work. Instead, I'm looking at a server error 5A. What the heck? Verizon sent this gadget to me. Verizon knows I'm supposed to have it. Verizon knows everything about it because they have to have registered it in the system somehow before sending it to me. What the heck is wrong, and why is Verizon so doggone incompetent? Just make it work!
@Arriba wrote: I have exactly the same problem. I just received the Verizon 4G LTE Network Extender and it has the same Server Error 5A Please Check User Guide. The user guide says to call 1-800-922-0204.This is ridiculous. Your online support person sent me this device in response to our complaints of VZW service in our area that straight up stinks. I shouldn't have to do any more than plug it into my router, plug it into power, and then after it completes the boot sequence it should just work. Instead, I'm looking at a server error 5A. What the heck? Verizon sent this gadget to me. Verizon knows I'm supposed to have it. Verizon knows everything about it because they have to have registered it in the system somehow before sending it to me. What the heck is wrong, and why is Verizon so doggone incompetent? Just make it work!
The extender's MAC ID has to be associated properly with your account in the network database. Not all agents at 800-922-0204 are familiar with this device and you need to get someone that is to check/set the database properly. You can try calling 888-262-1999 for more dedicated extender support.
Thanks. I got in to a productive PM session with Mark from the Verizon social media support team, and he's created a ticket with the network people who should know how to fix this. They will supposedly get back to me within 72 hours to tell me what they want to try next. BTW, he did confirm that the MAC address of the device is already in their data table, and that it should have worked. So, I suspect they will ask me to punch some holes in my router's firewall. I'm not an expert at that (and I don't like doing it anyway), so I've asked that they be very detailed and specific with those instructions and a functional explanation for each hole they ask me to punch. We shall see!
Please be sure to keep us posted with the results of the ticket. If there is anything we can help with in the meantime, we are only a message away.
-Chris
I got a txt message back on the ticket today saying that it has been assigned and is being worked, and that my next update will be in 24 hours. We shall see.
Hi there! Thank you so much for contacting us tonight. I see where you're coming from. We certainly don't want your network extender to add to any frustration. I can definitely make this process easier for you, by assisting you with the setup and registering your network extender with your account. We appreciate you sticking with us, and giving us an opportunity to provide you with a network you can depend on. Please verify your account, so I can help.
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*Ana
