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5G Home Internet Video Calls Issue

Lanes4VZW

I have Verizon 5G Home Internet and starting in January 2022 the video calls lag/choppy. For example, any live video call will be choppy/lag/have bad network connection. This occurs on ios, Mac, and windows. This occurs on Microsoft Teams, Zoom, and FaceTime.

I spoke to technical support and have exhausted all troubleshooting.

A Verizon contractor came to my home and said that Verizon has been having this issue with a lot of customers.

Hey Verizon, can engineers please be contacted to fix this widespread issue?

Comments

[Deleted User]

@Lanes4VZW
,

For issues related to 5G Home, please refer to the 5G Home page on the Verizon Fios Community.

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