I left for a multi-country trip to Ireland, England, Scotland, and Sweden. I set up my travel pass with all locations via the Verizon website as well as added the Global Calling plan. I followed every instruction. When I arrived in Ireland I could make calls, but could not use data even though the phone had full bars and LTE. I found wifi and contacted support via chat. We performed trouble shooting for about an hour via chat. I had tried to call for a human but the global company of Verizon does not actually keep global hours so while they offer international plans they only offer tier 1 support via chat (that is what I was told) and then I had to wait for "Global" tech support to open in US time zones to call. After the trouble shooting via chat I then had to wait for a human. During that 5 hour waiting period I started to get data out of no where. Then I went to the UK. Same issue when I landed. I had paid for a car hire for 6 hours ($700 massive price) and had planned on using apps on my phone and maps to be dropped off at specific locations in London. I spent another 1.5 hours with chat representative to the point where we essentially reset the phone. This eroded my car hire and after not being able to troubleshoot I had to redo my whole day and missed so many things as I had to stay close to the car so I didn’t get lost. I was honestly in tears. I then waited for global support to open in US hours. I spoke to the first person, who escalated to the second. Then the phone hung up and I started experiencing issues where I would try to make a call when I had bars and LTE and the phone would immediately change to 3G and not allow the call to go through. So then I spent another 2+ hours with multiple reps who each told me they would fix it. I finally got it fixed after who knows how many reps. Now I am in Sweden and same issue. Tier 1 support can’t do anything via chat. They did say they had tier 2 via chat but I lost that connection and now I am stuck without data yet again. Let’s talk about safety. I am relying on the promise of travel pass via the website. Keep in mind I am paying for this service the whole time. I feel helpless as everything requires your phone these days for payment, tickets, etc. Now I am waiting yet again for global support to open up. If you are considering Travel Pass I highly recommend you consider a SIM card of buying a pay as you go phone in another country. Based on my experience with Verizon and their inability to support international plans at international hours I would think twice about putting your safety in their hands. I have spend more money via time, lack of services, missed excursion due to Verizon than if I would have purchased a phone here. So off I go to call global support again….that is in 5 hours when they are available.
