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Poor data Service

Does Verizon throttle data speeds at certain times? Or do they cap your daily usage? I stream music at work everyday and have no issues with buffering, but it seems that every day around the same time I can't play a single song or load a web page. It gets pretty annoying as I pay for unlimited data and yet struggle to get through one song without stopping to buffer every teen seconds, even when I set audio quality to low. I never used to have this problem. Seems like Verizons service is starting to not be with the premium they charge for it.

Comments

Verizon_Support

We want you to get the service you need, we can review your plan details and confirm the services available. Do you know which unlimited plan do you have?

~Pam

Bigespecv

It's not about the service I need, it's the service I pay for. It's just getting worse and worse. I've stuck with Verizon since I got my first cell phone 15 years ago because they had the most reliable network, but it feels like that's just not the case anymore. Not within the past year or two anyways. I can't tell you what plan I have because the app tells me I don't have any connectivity when I try to view my plan. But I can tell you I pay almost $100 a month for what feels like dial up connection speeds.

Verizon_Support

@Bigespecv ,

It's great to know that you've been with us for such a long time. I'm sure you would also recall that we've always come out with new data plans with better options to choose from every so often. Our current unlimited data plans do show the differences between them, so it is important to know what your data plan is since that can affect your usage experience. You would have a data connection to contact us here, so please retry your online access again.

-Russell

Bigespecv

I had to load my Verizon account though the web browser at a painstakingly slow load time because the app times out. But it appears I have "The new Verizon Plan Single Smartphone Unlimited" which states i have unlimited data and may experience slow downs during heavy traffic AFTER I exceed 22GB of usage. However, I don't think I have ever exceeded that threshold. So I should have the same speeds I used to experience, unless Verizon is purposely throttling me despite my allowance to try and push me into a newer plan that I don't want, or need.

Pmpch

There is a reason why T mobile has surpassed Verizon. This is part of the reason. So many topic threads here about poor data and poor coverage from legacy customers WHO KNOW. My previous 4 bar area has permanently gone to 2 bars. Sometimes bounces to 4 then quickly back down to slow poor coverage 2 bars. Sometimes bounces down to 1 bar. Occasionally3. Coincidentally the 5g home service is now available. So my guess is that they sliced the pie on the towers and halved 4g for 5g home. Call and complain often.

Verizon_Support

Your satisfaction is always our priority and we want to ensure you can enjoy reliable service at all times. Where are you located? When did this seem to start? How far do you travel before the service improves?

-Yale

Magnetron1

I drive a truck over-the-road. The 4G LTE is essentially unusable everywhere. It's network wide anywhere there is also 5G availible.

I have a 4G Jetpack device to access the internet. Some places I have had problems some places it works fine. Starting last week I noticed the places with problems are those with 5g AND 4g coverage simultaneously.

The problem is everywhere - Barstow CA, Perris CA, Desert Center CA, Amarillo TX, Little Rock AR, ... any location that has 5G present the 4G is throttled to complete uselessness.

Pretty sure Verizon is killing 4G to effectively force customers to buy new equipment.

Verizon_Support

We're very sorry to hear about trouble using your device. We understand that it is important to maintain your connection, especially as an over the road truck driver. We'll send you a link that you can use to join our secure troubleshooting platform. Please look for a private note from us at your convenience.

- Henry

kjohnson08051

I agree. The service seems to be getting worse by the day. I'm using a data hub to use my laptop on the fly and the service literally stinks. I'm about to do the tire commercial and drop everything I have with Verizon at their door.

Has anyone else experienced this and have you found a solution other than switching carriers?

Verizon_Support

We're sorry to hear that you're having problems with your service while trying to use your laptop. What city and ZIP Code are you having issues in? When did you start having problems with service? What download/upload speeds do you usually get?

~Jesse

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