On July 12 we placed an order to trade-in and upgrade our two phones. We were upgrading a 11 to a 13 Pro Max, and a 7 Plus to a 13. There were issues with this order which required me to go in-store to resolve on July 13. In order to resolve it, the Verizon employee had to cancel the existing order. We created a new identical order that included the same promotional trade-in credits for the old phones. The 13 Pro Max was available in-store so we received that one the same day, and the 13 is being shipped to us. When I look at our orders on our account, it still shows the trade-in phones attached to the old canceled order. The new order does not show the trade-ins. Are we still going to receive the trade-in boxes so we can send our old phones back to receive the promotional trade-in credit?
