I have been trying to get credit for my phone that I upgraded in FEBRUARY. I keep getting the run around that it will be "2 or 3 billing cycles". Well, it is now August, and I have never received a credit for it. Totally ridiculous. The chat support is ridiculous. Every time someone would respond back they would ask for all the same information over and over again. I spent 6 + hours trying to resolve this for the second time about a month ago. Funny that they give you a deadline to get the phone to them in order to receive credit for it, but they have all the time in the world to never give you the credit. I asked for my phone back since IMO this is theft. I didn't just donate my old phone to them, I was promised a credit to my bill, and have never received it.
