I switched to Verizon, because I was going to get $500 per line, once I transferred I decided to trade in my phone before I did the trade I called customer service and asked them many time if the trade in was going to affect my rebate , and they said multiple times no, and I traded in my old phone for a new one. A few weeks went by and I got my first rebate, and never received the rebate for my line. I contacted customer service and they told me that because I traded in my old phone my line wasn’t eligible for the rebate. I was extremely furious because I called, and asked if the trade in was going to affect my rebate and they told me “no”. I’m extremely disappointed, as soon as I paid for my phone I will switch to another company.
