I recently upgraded 2 of my phones. I ordered 2 new iphone 13's and set up to trade in both of our old iphone 8's to get the $350 credit promotion for each phone. The trade in was verified when I placed my new order for both of our new phones, however the second trade in only reflected a $200 credit for trade in. I received my new iphone 13's both delivered in one box which contained only one trade in envelope to return both phones. I immediately contacted Verizon online chat and they advised to send both phones back using a separate tracking number and packaging and I will be credited accordingly when the return warehouse receives it. Both units have been shipped to Verizon on 8/23/22 and they received it on 8/28/2022. I received an e-mail stating that the unit that was returned using the provided UPS shipping label had been received and trade in value of $350 is being applied to my account. Both tracking numbers are showing as being received at the return warehouse yet no mention of receipt of the second iphone 8 for trade in or notification of any credit. This is the first time I have tried to take advantage of the trade in program and probably the last. I felt as though this was going to become an issue and not receive the proper credit and also lose the second returned phone and have absolutely nothing to show for it in the end. Terrible service, support and customer appreciation, I am a customer of over 20 years and considering taking advantage of the 30 day return policy and switching to another carrier. This situation needs to be rectified as soon as possible. I have already needed to work too hard to get proper credit for a service that I pay way too much for on a monthly basis. In fact, I would also like to see having $70 in activation fees also rescinded. That amount is absolutely ridiculous given the fact Verizon does nothing during the activation process or ordering process.
