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Poor signal strength at home

We have had a problem with low signal strength at our home for a long time. It is partially remedied by using a WiFi connection while inside. Outside our home, beyond the WiFi, one or two bars LTE at the most is typical. The Verizon coverage map, that is only an approximation, shows that our home is in a location between 5G and 4G. From experience, we never have 5G and barely 4G.

This week, when we experienced a power outage, the low signal strength became critical as both mine and my wife’s iPhone 13s were rendered useless, unless we went elsewhere where the signal strength improved. I called support and an extender was sent, but this does not address the basic problem outside the house.

Would really appreciate your help with this, please.

Comments

cacgood

We are having the same issue. One or two bars is all we get for cell service at home. And for the third time, and most recently just this morning, our alarm system which we found out uses the Verizon network, has faulted because of a “failure to communicate” with the monitoring center. This is not acceptable! We are located in Maryland in the 20853 zip code.

Verizon_Support

@cacgood ,

We're sorry to hear that you're having so much trouble, but there's a lot of info that we'd still need to know about here. Do you only have these issues at home? How is your service in other areas?

-Russell

cacgood

We have this issue at home, and for about a 1+ mile radius around our home (depending on what direction you are going). When trying to stream music while on a walk, streaming stops because of a poor signal. Cell phone calls are of poor quality and many get dropped. We are only able to get a signal strength of 1-2 bars in this area. We do not have this issue when we travel outside of this area, and are able to get a full signal strength with 4 bars. This has nothing to do with our phones, as our alarm system, which communicates with the monitoring center using the Verizon cell network (not related to our own cell service) has had several times when it gives us an error code for failure to communicate due to a poor signal.

Verizon_Support

We'll get to the bottom of this. Please run a speed test https://www.speedtest.net/ -Joel

MoBoost

The low signal strength is in and at the location of our home and the immediate area. Away from this area, the newish iPhone 13 functions well and is able to get 5G service. I prefer to not divulge the location of my home on this public forum. The Verizon coverage map, that is only an approximation, shows why we have a problem. I called support, they transferred me to technical support, who answered that they were busy an hung up on me! How do we resolve this so that I get the kind of service that I am paying for? Thank you!

Verizon_Support

MoBoost, thank you so much for brining this to our attention. I am sorry for the trouble that you were having with getting connected with a tech support agent over the phone. I will be sending you a Private Note to gather more specific details from you. Looking forward to working with you.

-Kevin

MoBoost

After another text exchange today, Verizon has confirmed that the signal strength near our home is poor to fair.
They stated that they have no plans to address this. This is extremely disappointing and will force me to investigate other carriers. We are paying more than ever now for 5G and can’t expect any more than one or two bars of LTE.

jayrod144

I have the same issue where I live in Maine. What stinks is that I USED to get good cell signal in my town with Verizon but the signal has greatly gone downhill in the last 4-5 years, to the point where I can very rarely send or receive text messages outside of my kids' elementary school... let alone place a call. That alone seems like a good reason for Verizon to step up service back up to an acceptable level.

Verizon_Support

We're sorry to read that you're having issues with your service. We're here to help. Have there been any changes to the device or your location? ~Peter

Bridgetjohn

I have the same issue. iPhone 12 Max Pro, I live within site of a Verizon cell tower and I do good to have 2-3 bars of LTE. We have lived in the same house for over 30 years and had Verizon for 23 of those years. Service has only gotten worse over the past 4 years.

There are a lot of perks to new cell service, why not reward the faithful every once in a while.

Verizon_Support

Hello, Bridgetjohn. Help is here. Your business over the decades mean the world to us. We know how important is it to have only the best in service. Please tell us more. What exact issues are you experiencing with your service while at home? What do you experience with your service upon leaving your home?

-Natasha

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