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iPhone 13 Pro

jdavis715

My iPhone 13 Pro will not connect to the internet.

1. I have restarted my phone (many times)

2. Did a hard reset

3. Other devices in my office are connect without any problems

4. I also connected to another device through Hotspot.

Started yesterday afternoon.

Comments

Verizon_Support

jdavis 715, We always want our customers to have the reliable device they need. To see that you’re having issues is troubling. Let’s check out what’s going on and see how we can help. May we have the city, state and zip code to where you are having these concerns? What is the signal strength on your device right now (How many bars)? Is this impacting your calls, messaging and data service?

-Nicci

jdavis715

Merrill WI and I have 2 bars right now.

jdavis715

54452

Verizon_Support

Thank you for confirming. Can you provide more info on your location (intersection, zip code)? Are you able to make/receive calls & texts? How far away from the office do you have to travel to get a data connection?

-Gina

Verizon_Support

I appreciate the details and zip code. I currently do not show any outages or alerts in Merrill, WI. Can you tell me if this is only happening indoors?

-Roni

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