The Verizon service in my neighborhood in central NJ has deteriorated significantly over the past year or so. I somehow think it had to do with the transition to 5G since it was around that time. It has nothing to do with phones - I have a Samsung S20 and there are 4 Iphones in the house with similar issues. We used to have rock solid service and now we regularly drop calls and get one or so bars in our home and drop calls driving in the neighborhood. We are in a very populated area.
I've called Verizon multiple times. I was initially given a network extender which is a terrible device. The call quality is very bad (echos) and the range is very small and doesn't cover my home. Recently called Verizon again and was told to enable WiFi calling. I don't need to pay Verizon while I use my WiFi. The network extender already does that. I was told my complaint was escalated to Tier 2 support, but it's been more than 2 weeks an not a word.
We pay a huge amount of money and I'm about done. How can I get a qualified person at Verizon to look into this? I am seriously considering ending my long term relationship with Verizon. I don't want to, but I also need the service to work.
Thank you,
