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LTE Network Extender Incorrect Time

I've seen a few other threads with the same issue as mine but no real help other than "level 2 needs to update the database". I've contacted verizon and have had 2 level 2 tickets opened and they just give me suggestions to change settings on my phone....

Every verizon phone and watch that connects to my extender displays central time when I'm in Eastern. I've tried factory resetting a few times, ensuring the UI (in both timezone settings) settings are correct, and every silly phone setting verizon has suggested.

Any help would be appreciated.

Comments

Verizon_Support

I am sorry for the issues you've been having with the LTE network extender having issue with the incorrect time and that you had to contact us about the problem, dlbuller. Let me get more details about the issue and assist you. What is your exact location (city, state and zip code)? Are your settings they to match with the ones you use with your High Speed internet connection? -Ed

sw33

hey @dlbuller

for "connected devices" - is that set to "set by verizon network", or did you enter a specific timezone? (I am assuming that you have tried both?)

I have seen my Android phone get into a weird state when LTE service is very "fringey" where it gets stuck in a state where it won't grab the network time and defaults to the stored internal (and very wrong) date/time setting.

Maybe try changing the setting on the extender and then give your devices a reboot and see if they pick up the new time?

dlbuller

I’ve tried both. The problem definitely isn’t on my phone…well if it is, it’s every single phone and watch that comes into our house. Up to 10 devices I’ve counted with incorrect time.

verizon has an issue and the main issue is they take too long to help.

Verizon_Support

What is your exact location (city, state and zip code)?

-Tionna

McGroartyM

I have this problem as well. I contacted support and was told that it was my phone. It became a problem when someone staying at my home missed work because the time on their phone was set incorrectly.

dgeorgi

Did this ever get resolved? I ask since I just installed a new network extender and I can only get EST time on my devices and Im in central timezone. Ive tried to set multiple timezones in the network extender and always have EST on devices. Factory resets, reboots after every change and all i get is NEW YORK as my timezone on devices.

Verizon_Support

dgeorgi We're sorry to read about the location concern with your extender. What kind of internet service are you using for this extender? ~Peter

Verizon_Support

We understand the importance of getting the issue resolved as soon as possible. To better assist, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

hummvee69

Yep, exact same problem here. I'm in Central Time, but all the phones connected to the range extender show Eastern Time. Verizon support can't find the issue, so they've escalated it. If they find a solution, I'll post it somewhere on here.

hummvee69

The solution for this is to contact Verizon and have them escalate to their network team. Don't let them talk you into resetting anything on your phone.

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