Hello,
I am in need of serious help. Verizon is charging us for a lost iPhone UPS “lost” in their possession/office. I have been trying to get a hold of management for over a month regarding my bill, and all I have gotten along the way has been harassment, and being told lies to justify why I am responsible for UPS losing my package.
I have asked countless of times what the policy in my contract states regarding the returned phones, and if it’s my responsibility, as the customer, to make sure a third-party shipper returns my package to Verizon, or else I’ll be charged. But Verizon keeps stating they don’t have such a policy and that it’s just an understanding that the customer makes sure that UPS send the package back.
We have a return receipt that we were provided by UPS after they took our package, but Verizon claims is not the correct receipt.
We have contacted UPS, and the workers are refusing to help, claiming that there an independent UPS store, and that they sent out their package that same day we gave it to them. We have tried to file a claim with them for my loss package, but they say it’s for Verizon to deal with. Funny thing is, Verizon is adamant that I am responsible for solving this issue by myself.
We have been with Verizon for over 25 years, we’ve sent back replacement phones countless of times without error, we never made a late payment, etc, and this is the service we get??
I see that this is a reoccurring issue with Verizon, and they have yet to change their actions in anyway.
Has anyone had their UPS lost phone dispute resolved?
