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Smartwatch cellular E911 error

user1115

It seems to be a bit difficult to solve the E911 error with Verizon. I also got an E911 verification error when I entered a valid USPS address during the cellular setup process for my Apple watch. I created a ticket with Verizon. I had to check in manually on the status of my ticket. The ticket was resolved based on what the rep told me. Yet, the issue persists.

Linking other people's issues with the same errors here:

https://community.verizon.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=e911

Accepted answers

user1115

I got to solve my issue while talking to the support rep.

I was able to use my brother's address, whose address was verifiable during cellular registration process from iPhone. Then I was able to immediately change it to my address by going to Account Settings -> E911 addresses once my line was activated. I assume it is not the E911 database system that does not have my address. It is just that the backend system or account-related system for cellular registration is broken.

FYI for future customers with similar issues: it is not the rep's problem. I think this is just a process design failure from the engineering side of the house.

All comments

Verizon_Support

Please reach out to us on Facebook, Instagram or Twitter, so we can assist.

*Harley

user1115

I have reached out a couple of times. There was no resolution, and it has been a time-consuming process.

It seems like a new ticket had to be opened for the error that was supposed to be fixed by a previously "resolved" ticket.

Verizon_Support

Hi there! I appreciate your response. We apologize for any inconvenience. I'm certain, I can help. Please send me a Private Message from your Facebook profile, or a DM from your Twitter profile, so I can review your account for you.

*Ana

user1115

Hello @vzw_customer_support
,

I am sorry for the dumb question. How do I reach you directly with a Private message from my account?

These are the two tickets that were created:

NRB000011058515 <- closed

NRB000011062044 <- open.

I would like to confirm that the ticket was created by someone who knows the resolution.

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