Why do you offer the option of dropping off a trade in phone at a corporate store if when you get there the store will only print out a shipping label and send you on your way to a UPS store? The email states the store as the 'drop off location'. The store then says, yes, that is really misleading, and then they try to print out the UPS label and they can't even get that to work. If I would have known that was the case I would have waited and just done my transaction at an Apple Store when the had the phone I wanted in stock. They apparently are the only ones that have it together enough to actually have a satisfactory customer experience. Thank you Verizon for reminding me why I buy phones for your network at an Apple Store... along with all the peripherals.
