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"Currently Unavailable " and No Audio on various channels

JBR

Dear Verizon FIOS

I am absolutely amazed that literally 1000's of customers are experiencing the same ongoing issues.

I have the (3) 6416-2 DVR's with the1.6.1 release but I still get to reboot every couple of days.

Call CS which I have done a few times since Sept 2008 and they do a system reboot which doesn't provide any longer fix than if I reboot from home

I am asked to disconnect this and jiggle that.When I have a problem I get to become a Verizon Diagnostic Tech. I am told or it is inferred that the lack of reliable service or the failures are somehow related to my non Verizon

cable connections

All this and Oh Yeah I get to write you a check every month.

Thanks Verizon .........thanks for doing business with me

Comments

glendorafios

After having Fios TV one week I started getting "Channel Unavailable" on numerous stations that I normally receive. The stations remain "Currently Unavailable" for minutes or hours and then return. The problem is random and affects different channels. Other channels continue to work properly when I change channels. After several minues or hours when I return to a channel that was "Currently Unavailable" it will begin working again. This seems to be a line feed problem from the Verizon Fios System since it does not affect all channels at the same time. If it continues I will cancel the service and return to Direct TV since no one seems to be able to resolve the issue.

dmzman1

I too have had the disappearing audio dilemma. I fix it by going up one channel then back.

The CURRENTLY UNAVAILABLE issue has propped its head a couple of times then quickly corrected itself.

wb2jte

I have also been getting Currently Unavailable lately very randomly. It's very annoying, sometimes 4 or 5 channels in a row. Sometimes comes up after watching a channel for 10 or 20 seconds. Is it something I did?

dmzman1

These issues are software bugs and Verizon knows about them. If it continues to happen, call them and ask for some credit on your account for the inconvenience. Smiley Wink

SteveK

My CUrrently Available" problem is on the PBS channels (23,24,523, adn two otehrs I do nto have with me now, and also on 513.

My response fromtechincal non-support as been similar to reset everything. Thten works for ten minutes ot a day then returns. Of cousrse the big problem is when you programmed to record something you really want, and then come back and find two recording of 7 or 8 seconds each becasue the siganl was Currently Available.

Very tempted to call Cmcast and then Verixon will lose more than FiosTV cusotmer as my internet will go too.

Anyone get any real service?

Steve

jat454

I am also having the "Channel Unavailable" problem. If I reboot the box it is okay for only a short time and then returns. I have not called customer service, I know they'll just tell me to unplug the box..wait 20 seconds..okay plug it back in. Also having the sound dropping out occasionally as well. These are the reasons I left Comcast...

retiredme

This is one of the most frequently-cited problems and is usually attributed to the famous HDMI handshake protocol. (The technical people are working this). I recommend a review of some of the previous posts for more details - just go to the bottom of this page and enter "HDMI currently unavailable" in the search feature for a selection of posts and historical perspective. Thank you.

jonl

I to had the same problem with 23,24,469,470,471 and others. The problem is we had bad coax in the house. We replaced the old coax and all is well.

jat454

Retiredme, I appreciate the info, but with all due respect I am paying a lot of money for the Verizon servive and shouldn't have to spend my time online trying to fix their problems, not to mention time spend on the phone. I am extremely fustrated with this, and the help I get form tech service is to "unplug the box, wait 20 seconds, plug it back in".

Also, when I signed up they did not tell me I had to have one of their STB's for every TV. I have 2 TV's that I used to have cable plugged into that I now have to use rabbit ears...I've read all the stuff about QAM tuners and it does me no good. I have to pay more money now just to get back to what I had before Verizon.

SteveK

OKAY, now what...

SPent time this weekend chanign cable to go from HDMI to Component Video. (never easy to get at al lthe cables of course) Turned off everything, unplyggedn everything, plugged everything in, and turned it on.

STILL "Currently Unavailable" on HDTV (HD< DVR box) (23,24,470,471 ande 523 --> all PBS and 513 (CW-HD)) I cannot think that it is all coincidence that all the PBS channels (WCVE Richmond) give me problems SD and HD.

Signals are fine on SD TV, which has no DVR.

ANy new suggestions? I agree with the poster that said I do not pay this morey to do the troubleshooting, but they are useless.

Steve

wb2jte

All of our coax is from the verizon fios install, so no old coax here. I also notice we seem to miss the surround sound lately goes off, comes on etc, never did that before this new install. Wonder if this is related to internet going down all the time, have to reboot the router almost daily sometimes twice. Anyone else?

retiredme

Jat454, I understand your frustration and am experiencing the same "CurrentlyUnavailable" problem myself. I personally do a hard reboot on the 7216 DVR every Mon/Wed/Fri and it seems to keep things working. The other work around you might try is to use component cables(red/green/blue RCA jacks) until a software change fixes the problem. Just FYI, this HDMI Handshake protocol problem is not unique to FIOS, but the Motorola boxes do seem particularly susceptible. It is always your choice as a consumer how you wish to proceed. Best of luck. Thank you.

wb2jte

i found a (temporary) fix, when it says currently unavailable, hit the record key, this has worked like 9 out of 9 times...

YeeHaw

esleighton

I have lived with this since my install in late January. Am using the "cold reboot" every two days since reading this.

I just got off live chat about this problem, he verified the issue was caused by the last software release, and was told a software update in my area is scheduled for 4-14-09 in my area to resolve this. (I am in greater L.A. area) I have the Motorola QIP7216 DVR

Message Edited by esleighton on 03-07-2009 10:29 AM

CGMAX2K

I have the problem occasionaly but only on the HD boxes. The problem only happens when the box and TV are set to an HD channel when first turned on. Switch the channel to a STD def channel and wait 4-5 seconds and it should come on. Works every time for me! And it absolutely is an issue with the software in the box. Before I switched from Com{please keep your posts courteous} to FIOS, I had audio drop outs left and right with HDMI. When I got FIOS, no problems with audio.

Message Edited by CGMAX2K on 03-08-2009 11:36 AM

Message Edited by KaLin on 03-08-2009 03:14 PM

lieba

Oh I love the currently unavailable messages. Especially when the channels are available on my standard boxes in my kids rooms but not on the DVR!

SteveK

Iteresting to me is the channels it happens on for me.

ALL PBS channels - SD or HD plus 512 CW HD in RIchmond.

It does seem that the "Currently Unavailable" problem has diminished lately and been repleased with terrible pixialation problems on those same channels.

SteveK

Above should read 513 CW in Richmond

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