Fios TV Archive
My Remote Broke
I dropped my remote and the clear plastic infront of the sensor popped out. I can't really see any other visible damage but it no longer works. How can i get another one? Right now we are changing channels from the set top and thats no fun...
Having problems with Fios TV, vms error every 3 days
Installed in November, stream tv - didn't want that wanted coax install. Asked for coax install they sent me more stream boxes. Stream boxes get error at least every 3 days VMS is not available. Reboot VMS, reboot TV, disconnect internet, reconnect internet. 10 min process and not to mention been through 10 customer…
Error Code Keeps Reoccurring: PLYB-122
Again, only having Fios installed for a week, there are numerous issues. Freezing at various times (sporadic); Some pixilation and the inevitable Error Code: PLYB-122. * Exactly what is that error code: PLYB-122? Verizon stated it was PLYB-123 and never heard of PLYB-122. Another Verizon representative stated they never…
Fios Account- cannot access
Hello: I was trying to change my Fios TV plan but the app on my iphone keeps sending me to my cellular account. Can someone pleeeeeze tell me how to access my Fios/TV account - NOT wireless phone. Oh - I do have the My Verizon app. thanks in advance
Watch Fios TV from Laptop
Why can't I watch TV from my laptop? I can't watch ABC, CBS, NBC, Fox, etc. I could with Xfinity.
Fios can’t rewind when going back to last channel
My DVR no longer allows me to "rewind" when I flip back to my last channel? Fios used to auto record the previous channel so if I changed channels back to the last channel it was auto recording so I would be able to rewind. One example is if I am watching 2 football games on different channels. If I miss a touchdown on the…
Why are Channels Unavailable tv.verizon.com
I have been watching various channels (which I obviously pay for) via tv.verizon.com using the chrome browser on my Win11 laptop, and Windows 10 PC. It has been working fine for months, then in the last 3-4 weeks a majority of my channels in Guide say "Unavailable Channel" and then clicking on a channel to watch results in…
Paramount+
I have had the Paramount+ with Showtime and finally trying to watch Paramount. Downloaded app but cant even find a way to register to sign in. Was hoping it would give me a way to sign in with provider but nope! How can I watch Paramount+????
CSPAN
Hi, where are the CSPAN channels, can't seem to find them anymore?
Disable Music Choice App/Widget?
Is there a way to disable to Music Choice app/widget? My dad likes to switch between TV and his favorite Music Choice channel, but Verizon upgraded his STB, and the new box's behavior is to play a few seconds of the channel, but then switch over to the app. Once in the app, the stupid app menu appears on the screen, and…
Fios P265 remote and TCL Roku tv
I am unable to get my TCL TV to shut off using any of the Fios remote pairing options 688 and 180 code for TCL do not work. The automatic option does not shut off the TV after 5 minutes of waiting. This is a problem that started after I had disconnected the tv as the remote previously worked.
ESPN App
I changed my channel package two days ago; both old channel package and new channel package include ESPN (all the channels 570-575). Tonight, two days after changing my package, I tried to access ESPN via the ESPN app on Apple TV. App wouldn't access content...asked me to activate the app on espn.com/activate. I go there,…
DVR Manage series recordings sort
Is there a way to sort the Programs in the Series Manager?? When I try to add "Record Series" to a program that is scheduled to record one time I get a message back that "This series has already been created. Check the Series Manager." Problem is there are sooo many series and duplicated in the manager that I can not find…
Fios freezing / skipping constantly
I’ve been having issues with my Fios TV service for months. It regularly skips / freezes no matter the channel, or if on DVR or even Netflix. I have checked all my connections many times and reset the boxes myself many times. perhaps the most frustrating part is that when I reach out to Fios and ask for a call all they do…
MLB network removed from Custom TV Sports and News Package
When was the MLB network removed from the Custom TV Sports and News plan? Why weren’t we notified of the change? The prices keep going up, but we get less and less. It maybe time to drop FIOS all together.
Fios gigabit WiFi not working on smart TVs
I just got the new Fios gigabit router and all my devices work on WiFi with no issue except for my smart tvs. They seemed to work before but all of the sudden the connection dropped. I power cycled the router and it came back on for a few hours and then again, dropped. I tried taking off the “SON” settings as I read on a…
New Fios TV app can’t rewind live tv
The new version of the fiostv app has lost functionality compared to the previous version. When watching the cable channels (subscription and out-of-area broadcast channels), it will not allow fast forward and rewind functions while streaming as the previous version did with no problem. I’ve noticed that the functionality…
Set Top Box replacement
I have to replace my old set top box with the new one. The problem is there are fewer ports on the back of the new set top box than there are on my old set top box. Is there some type of converter to get more ports off the new set top box? This is the back of the old one: This is the back of the new set top box: Thank you…
LOUD commercials
I'm finding it difficult to use my Fios TV service because of the loud sound level on the inserted commercials. Cable channels provide time slots for Verizon to insert their own commercials in the programming. The sound level on these commercials are so much louder than the rest of the programming. I'm constantly having to…
Question about Fios TV+ DVR assignment
Hopefully a qualified Verizon technical support representative will read this. I have Fios TV+ with Premium DVR service, which is 12 tuners and 200 hours. My equipment is two VMS4100ATV DVR's, and two Verizon Stream (V2) boxes. Both of the Stream boxes allow me to schedule and watch recordings, however it appears they are…
Fios TV Mobile App doesn't have PIP
I'm just here asking the same question about Picture-in-Picture. Just curious if the mobile App will ever get PIP. Its really disappointing that it doesn't have it and it should be standard feature by now. Even YouTube has PIP. How about it Verizon?
Fios TV App stops playing when switching Apps on iPhone or when locking phone.
Why doesn't the Fios TV Mobile App keep the video player on top of other apps, or continue to play/stream when the phone is locked? This is a basic feature that should exist as it does with XFinity. I pay a boat-load of money every month for the Fios services and I am disappointed that I can't continue to watch Fios TV…
DVR begins with Fios programming one hour old on power up.
When we turn our DVR setbox on, the last channel we were watching begins broadcasting hour-old programming. It is extremely annoying and hard to get to the live broadcast. I had to replace this DVR once already after getting the newest boxes and voice remotes in my house and having serious problems. I am a frustrated…
Resubscribed to Fios TV+
Recently resubscribed to Fios TV service and received the following new equipment: Two 4100 DVRs. These are the newest models that have no HDMI connection. They are only used as servers. Two Verizon Stream (V2) devices. I have since found out this is what's called Fios TV+, and it is a different animal from the regular…
Unable to stream local NBC Sports Games
I have MORE Fios and am unable to stream NBC Sports Boston local content. This is something I've done for years using my Fios credentials and since I changed to MORE Fios it no longer works. I get the following errors: Mobile - "this team's live video is not included with your package" Website - "It looks like your TV…
What happened to i24? Ch 610?
Channel just disappeared!! Please tell me this wasn’t intentional and you will be adding it back. For those of us that pay extra to get this station.. and we do- this is absolutely not ok!!
DVR Recording
Whenever I press the red record button and then view it later, the recording actually begins like 10-15 minutes prior to when I hit the button. Is there a setting to change this?
Transfer a program from my dvr to the cloud
Can I transfer a recorded program from my DVR to the cloud so that I have the program once my new DVR is installed?
Charge for Unreturned Equipment
Here we go again. I have a customer-owned cable modem. Verizon keeps bugging me to return this equipment. I ask the customer service rep why I should return it if I own it? The robot just tells me that I need to return the equipment. Otherwise, I will be charged $100. Did I forget to mention that I own this equipment and…
Incorrect Program Guide for ION TV
Channel 513 on Fios TV guide should show ION but shows something like DEFY and not the programming for ION. As an example, when tuning to 513 I see ION NWSL soccer but my guide shows DEFY icon and Ax Men.as the program. However, using voice remote gesture and saying, “tune to ION TV the STB tunes to 513 although it is…