Tech. support said they updated the firmware on my DVR remotely, but that didn't do anything. I see other people are having issues. Does anyone have a solution, or has anyone had tech. support actually fix the problem? Thanks.
@edhalsim wrote: Tech. support said they updated the firmware on my DVR remotely, but that didn't do anything. I see other people are having issues. Does anyone have a solution, or has anyone had tech. support actually fix the problem? Thanks.
Buy a TiVO. That solved my problems. Perhaps software 1.8 or 1.9 will be better.
I'm just waiting for a Google TV device. Media Manager is a waste. It's not an IMG problem I don't think, it's the MM software itself = trash.
it's definetely a Media manager thing, make sure you have the absolute latest and greatest media manager (tech support will tell you to make sure of this too)
then make sure you add VerizonMediaManager.exe and VZVideoAgent.exe to the firewall exception list in all the firewalls on your machine (meaning windows firewall plus whatever firewall you have installed // mcafee, norton, trendmicro, kaspersky etc....)
Also let us know if the sample videos work and it's just youtube that doesn't, or do the sample videos not play either?
if sample video's play then youtube should really work and vz may have to have their it guys look at it.
if the sample videos's don't work then it's probably the firewall thing I mentioned above. the sample vid is included in the Media Manager PC installation kit.
try this if as well, I found this on their website.
Media Manager Troubleshooting guide : https://www36.verizon.com/MM/fiossupport/Index.shtm
Also some virus protectors like eset and avg see verizon media manager as a threat and terminate the connection. this link gives you a couple work arounds to fixing that.
I had the same issue for 3 weeks, finally a tech support person told me I needed to have the "The Home Media DVR service" added to my service. Once it was added, he remotely updated the DVR, I uninstalled Media Manager from the computer, did a reboot, waited until the following day, reinstalled media manager and finally when I went to the youtube widget I was able to play videos.
After going through 4 set top boxes, a new ONT, countless hours on the phone with techs, having all my Verizon Media Manager log files accessed with the help of "GoAssist" and then supposedly emailed to FIOS tech, cumulating in the insult of waiting for a repair crew that never arrived, I was finally told that the "error in playing video" was a known issue with the Youtube widget. Sadly, FIOS seems, or at least the Youtube widget, to be a fiber optics illusion.
UPDATE: Verizon's youtube widget to be removed as of May 1, 2012. Gee..I wonder why! What a joke!
That was supposed to read May 1, 2013!
