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"outage" in Fitchburg MA?

I have internet and TV. TV is working w/o issue. Router says I'm connected, get IP but can't get to websites (via IP or DNS) On hold for 25 minutes thus far w/ VZN. Any thoughts? Can ping Gateway, unable to ping DNS servers. Connected directly (hard line) to VZN Router. All Lights are normal.

Comments

Hubrisnxs

can you ping outside the gateway like 4.2.2.2 if you can but you can't resolve dns, then they may have a small dns outage, and you can just change your DNS server numbers in the router. (I took a lot of screenshots from the dns opt out walk through, VZ has on their site)

Open a Web browser and enter http://192.168.1.1 in the Address bar at the top of the screen.
Enter your router user name and password into the login screen.
Select your time zone in the Time Zone field.
Click OK.
Click My Network.
Click Network Connections.

Click the Edit icon for the Broadband Connection type that has "Connected" in the "Status" column. Don't confuse the Broadband Connection with the Network (Home/Office). In the example below, "Connected" is displayed in the Status column for the "Broadband Connection (Ethernet)," so the Edit icon would be clicked in the Action column of that row.

(if you are using MOCA then you will be broadband connection Coax) if you're unsure what you use, then look at the lights on your router. if Coax WAN is lit, then you are clicking on broadband coax on the below screen shot, if Ethernet WAN is lit then you're clicking on broadband connection ethernet.

click Settings at the bottom of the screen.

Find the DNS Server area about halfway down the screen.

and change them

I use the Old Genuity DNS's and they are work horse dns servers.

so you can over write that info with 4.2.2.1 and 4.2.2.2

some people like google dns those are 8.8.8.8 and 8.8.4.4

and some people like open dns 208.67.222.222 and 208.67.220.220

Click Apply.Click Apply to confirm that you won't be able to connect to Verizon while the DNS server information is saved.Review the updated Network (Home/Office) DNS settings to confirm your new DNS settings have been saved.Click Apply.Close the Actiontec MI424WR router setup window.Restart your computer.After your computer restarts, open a web browser and enter http://www.verizon.com/ to test your new DNS settings. The Verizon home page should display.

hopefully other MA users will chime in and let you know if they are also having problems.

Tgh_sci_MA

In Stoneham, MA.

Also seeing wicked slow downloads. Typically get 9-12 mps.

Issue intermittent for ~ 1 week

Last night ~1 mps

this AM, 2-4 mps.

On Open DNS servers.

defjab42

My tracert to googles DNS (8.8.8.8) dies on an internal VZN router - 173.76.177.1 - So don't think it's a DNS issue as i can't even do that...thanks tho

spacedebris

My buddy at Verizon says that there is an internet outage in both Fitchburg and Hollister? Hollington?, Anway, there are a couple of outages in the MA area with DATA traffic not being passed. He says they have an Estimated Repair time on 3am 3/10/11.

defjab42

Yep...the Twitter rep who called me told me the same thing...Holliston CO was pinpointed and tech is onsite. The resolutoin time is generic. Holliston is actually in NH, but it makes sense we'd be routed through that CO, as it is close to use (5 towns over I believe)

Just waiting....and hoping for a billing credit?

slipperyjim

I spoke with the Verizon rep this morning and its a Gateway router failure that is impacting Fitchburg, MA and Holliston, MA. Don't ask me why they are both using the same router given the 40+ miles difference between towns. Just lucky I guess.

They gave me that same 3am ETA but indicated that realistically it should be resolved in a few hours. We'll see.

Good luck.

Yenco

When I called from Fitchburg this afternoon, I got a message that acknowledged the outage and gave an estimate of 10pm for a resolution. I have to say that shortly after 10pm I was able to get back online. If the service is 100% stable yet I can't say. I started to visit a few sites and as I was checking out the Verizon support forums I briefly lost the internet again.

I hope whatever the issue was, it becomes a learning experience for Verizon tech and they will figure out what happened and take steps to ensure it doesn't happen again, or at the very least take steps to minimize the chances of it happening again.

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