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Motorola Hd set top box and Fios

An update was done back in April. The next day we had no picture when we turned on the TV.

We can not get a picture to come on for about 3 minutes or more and a lot of fiddling on the remote.

We did all the troubleshooting and in home agent things. I talked to a FIOS agent in April . Fios said Motorola was working on a fix. They sent component cables red blue and green to attach. Which we did. No change. So we waited patiently.

Called to day (3 months later)and Fios agent said to disconnect the hdmi cable and just use the component cables. He did not know of any fix for the box at this time. We disconnected the HDMI and no picture at all.

We really would like to be able to turn on our TV and have a picture with out all the fiddling around.

Our HD DVR upstairs is working fine and the standard set top box in the kids TV room works fine.

Right now it look s like we will have to pay extra for a DVR in order to be able to turn our TV and have a picture.

Any one have any ideas?

Thanks!

Comments

lasagna

The HDMI and Component Video cables are two different sources of video ...

If you never disconnected the HDMI nor changed the input you were viewing on the TV, you neveractually tried what Verizon had asked you to really do.

Disconnect the HDMI cable and leave it disconnected.

Connect the component cables (and audio cables) to the TV

Change the video INPUT on the TV to Component (not HDMI) -- if your TV has more than one set of component inputs, make sure you choose the right one.

Now what do you see?

Pooch72

Did all that. theTV set still says no signal and theset top box box says DU1 or DUl.

lasagna

Did you disconnect the HDMI from the STB as well?

The DUI (or DVI) display doesn't mean your STB has been busted for driving while intoxicated. It means the box thinks it should be using the HDMI output but is encoutering an error negotiating what type of video it should send (DVI with not audio or HDMI with embedded digital audio).

If that doesn't work -- power cycle the box after disconnecting all the HDMI/DVI cables from both ends and leave only the Component cables attached.

Pooch72

Yes, I did. You are too funny! I needed the chuckle I have been working on this since 1:00 PM today. Thanks for explaining what that means.

I will try to work with it more tomorrow and start all over hooking it up.

It doesn't look like it wants to work with components cables with out the HDMI though even with the input changed to components. Unless we have the HDMI we can't get any type of picture.

It was working fine before the update in April and we had our service for 3 years without a problem prior to that.

Thank you for your suggestions.

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