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Westell 9100em router forgets custom DNS Setting

Is anyone else trying to use custom DNS settings with their Westell 9100em routers? My problem is that when/if it loses its connection to Verizon (either system glitch or power on/off), the DNS settings revert to the system default (choose automatically). I use OpenDNS...and its great. This is very frustrating. I used to have an Actiontec that worked just fine before the router itself died.. This problem seems to be specific to Westell - it remembers everything else (SSID, security keys etc) but resets the DNS settings.

Tech support has been no help. They just send me a new Westell (arrrrrgh!) that does the same thing . Apparently the shipping people just pull "a router" off the shelves and ship them. Seems like a firmware bug to me. Today they sent me to the 'Billing group" who told me that I'd have to pay $150 if I wanted an Actiontec!!!!

All I want is for them to send me the latest Actiontec (since I never had this problem with them before).

Anyone else run into this? How'd you resolve it?

Thanks

Comments

Shamika_VZ

Hello miketx1,

We can test this on our end. Please check your private messages. I sent you a private message to get started.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

miketx1

I filled out the form. Keeping my fingers crossed.

Anthony_VZ

We received the form information and will be in contact shortly.

miketx1

Its been almost a week... not a word. The problem continues to persist.

Caboose1

Mike,

I suspect I'm suffering from the same issue, or something very similar. I haven't had time to invesitgate further. Never had any problems when I had my last Actiontec. This Westell box is causing us to lose internet/WiFi several times a day. Getting calls from my wife daily at work about the internet not working is getting OLD, FAST!!!

Please post up your resolution.... when you get it.

Thanks,

Michael

smith6612

Login to the Westell at http://192.168.1.1/ using the Username of admin and the Password being the Router's Serial Number. Visit the Advanced section and check for Firmware Updates being available to the router. That may solve it.

miketx1

Version is 1.03.00.08 - that seems to be the latest from what I can tell. All 3 routers I've been shipped have this version.

miketx1

The router rebooted itself...DNS lost.

Aug 16 18:55:54 2011System LogMessagedaemon.info WAN-en2210: link down, device will be down

miketx1

Still no resolution - after the router reset 2x in a day, Verizon sent out a Tech - who after looking at things (and me demonstrating the bug), said "Well I don't have any answers and I don't have any Actiontecs on my truck. I don't think they give those out any more except to business customers". He said he'd keep an eye out for one for me (that was Monday).

Disappointing.

smith6612

I would have to call this on a firmware bug, unless that Error is also suggesting a faulty Coaxial connection. Try setting the DNS Servers of 4.2.2.1 and 4.2.2.2 on one of your PCs. When the router gives that error, check the PC with the custom DNS entry on it to see if it is still able to resolve domains and transfer data, whereas the other PCs are unable to. If your PC is dead in the water despite the changes, I would take a nice look at the MoCa link between the router and the ONT; perhaps a splitter or cable might be going bad. Otherwise, I'd have to call it on a Firmware bug if replacing it with an ActionTec fixes the problem.

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