So I signed up for Verizon FIOS in June of 2009. Before I did, I asked the rep if I would be charged any fees for moving to a new location if I didn't want to renew my lease on my current apt. (which was up in February, 2010). I was told by the rep AND again by the installation agent that there would be NO problem provided I moved to a location that had FIOS access. Totally understandable, right? Well apparently not!
I called another rep AGAIN the first week of January, 2010, and asked if there was FIOS service available at a new apt. I was looking to move into. I was told there was, and there would be no problem switching the service over, and that I should call about 1 week before I move so they would have enough time to put in the order. SOOOOOO....I called the 22, and all of a sudden I'm being told I'm "breaking the contract" and the rate I had ($44.99/month) is no longer availabe, so what they're going to do is sign me up for ANOTHER 1-year contract at the new rate of $54.99/month! Oh yeah, and don't even THINK about getting the $99 service termination fee taken away if I try to "break the contract."
My contract is not up until June, so how can I be entered into a new 1-year contract before my old one is up? I'm moving to a location that already has FIOS installed, so all I have to do is take my modem with me.
I actually wouldn't mind so much if the rate was increased on my old contract (not sure they can get away with that legally though), because I had every intention of NOT signing up with Verizon after my 1-year of dis-service with them. But I REFUSE to deal with Verizon's incompitence for another year.
I don't see how any of this can be legal.
Has anyone else had this issue come up with their service?
