General Products and Services (Archive)
UPs took a return package on 7/3/2021 to deliver to Alburtis Pa. from N..., It is still undelivered
UPs took a return package from me on 7/3/2021 to deliver to Alburtis Pa. from Monmouth NJ... It is still undelivered. IT has been sitting in Bethlehem Pa UPS since 7/7/2021... It is now 7/11/2021 !! Why doesn't someone from Verizon pick it up ??
stop the message about "are you still watching" on the new fios wireless system?
I have the new fios wireless system installed (terrible by the way) and the message keeps coming up "are you still watching?" and if you don't hit the ok button it shuts off. How do I stop this?
Tech Support Wait times
Called in to Tech Support for my Verizon landline at 1PM today. Got the recording saying wait times were over an hour, and chose the option to get a call back when an agent was available. I got the callback at 4PM today, and have now been on hold for over 45 minutes, listening to music. Why would they call me back just to…
Just How Accurately Does Verizon Track Your Equipment Returns?
I've read stories on this forum regarding people who have returned their equipment to Verizon, but later get billed when Verizon insists they never received the equipment back. That is not my story. I recently contacted Verizon to swap out an old DVR that was filled with glitches. Everything went fine, polite and helpful…
CR1000B 6 GHz Wi-Fi Access Point Disconnected
CR1000B 6 GHz Wi-Fi Access Point Disconnected
New Verizon Visa Card issued by Synchrony Bank
Verizon offers a new Visa card. I will admit it was offered from Verizon Wireless. I signed up and got the card. I was told I could pay my Verizon bills every month and earn device dollars, points on every purchase. The wireless billing on the credit card was fine. I went to switch to pay my monthly Fios bill and it is not…
Never Received Gift Card
Hi, I've tried endlessly through general Verizon support to get this sorted out and have not been able to reach a resolution. I redeemed a gift card on 7/23/2023 and it was never delivered via email. I've checked all spam/junk boxes and have received gift cards from hawkmarketplace in the past so I know they aren't getting…
“ We are sorry, but a problem with your request has occured.” Error message with typo
Hi, I signed up for fios today via a door to door salesman who worked for a 3rd party (I checked him out online and believe he was legit). I am now second guessing because when I try to verify my email in my new account I get an error page that’s bright yellow with a typo “ We are sorry, but a problem with your request has…
"Your account has been disconnected" for no apparent reason?
When I signed into my account online, it says "Your account has been disconnected. You have no payment due at this time." My account has been on autopay and kept current. I did not receive any warning or even a notification. I did not request any changes to be made to my account. I can't get any answers. I've been on hold…
My Verizon App Parental Controls
Has anyone else found a solution to the MyVerizonApp Crashing when trying to access parental controls? The My Fios App was discounted. Even though it didn't show all your devices, it didn't crash like this. Right now I have a schedule set for devices in my home that I cannot access or change because it's part of the…
$100 Verizon gift card home internet promo
So I was sent an email on 6/24 with my gift card and pin numbers . I tried to use it and it had no balance so I called back on 7/29 and was told they seen a transaction on 7/25 on wait no there was no transaction so they were gonna investigate and get back to me in 5-7 days. Well they didn't so i called again and was told…
Door to door sales
I've had about 3 different "teams" now come and knock on my door in the last couple weeks, all trying to sell me Verizon internet. Not only do they knock, they knock repeatedly as if it's an emergency. Followed by constant ringing of the doorbell. It drives my dogs nuts. I've told them I'm already a Verizon customer but…
CR1000B 6 GHz Wi-Fi Access Point Disconnected
Anyone ever fix this issue?
Can no longer access parental controls
When I first downloaded the app about 3 weeks ago, I was happy to see I could easily access parental controls. Unfortunately the app was immediately inconsistent. It seemed like every other time I logged into the app and went to account->internet , I would get a different screen and couldn’t access the controls. I would…
GTE Utility box
Hello ~ My name is Jacquelyn and I work for Keystone. We manage Monarch Bay Association and there are 12 to 14 GTE old utility box covers that are corroded, cracked or lifting. I have photos and address locations of each GTE utility box. Who can I send the maps too with each address location. Thank you.
Damaged telephone pole
There is a damaged telephone pole in the rear of our home that needs to be removed or replaced. It is currently leaning which gives us some concern that it may fall on someone's home.
Property damage
Hello on February 13,2024, low hanging Verizon wires in the street were hit by a snow plow causing damage to the exterior of my home. A Verizon rep virtually took photos of the damage several weeks ago but i have not heard back regarding how to be reimbursed for a claim. Thank you
Remove asap
@verizon, We tried calling and got disconnected, We have a pole which is not save and would like to get this reroute asap, What's the best number to reach out in order to get this done asap
How do I get service in my area?
How do I sign up to get coverage/service in my area? I wanted to switch to Fios but there's no coverage in my complex. A lot of homeowners in my complex expressed the same issue and would love to switch from Comcast to Fios.
In Ground Verizon Utility Box Causing Damage
There is a Verizon in ground utility box in our front yard that has continued to cause damage to the surrounding area including the sod and sidewalk. The box is constantly flooding and overflowing into the yard, across the sidewalk and into the street. As a result it causes the sod to be constantly water logged which…
How do I file a claim with Verizon for property damage
I recently had Fios installed in my home this past Tuesday, with the installation of the Fios box on the exterior of my sunroom. The following day, Wednesday, my contractors arrived to continue painting the rest of the house. Upon opening the door to the sunroom, they immediately detected a strong odor of natural gas.…
Canceling FIOS TV, Internet, but keeping land line Phone
Hi all, Was trying to search on my particular topic but didn't find an exact match. I am wondering if it is possible to cancel FIOS TV and Internet, but keep the phone. It is for my elderly mother who has had her landline since 1997. Thank you. D
Can not connect to my domain using Verizon Mobile Network but I can connect using WIFI
Does anyone have experience resolving the issue of not being able to connect to a domain URL using the Verizon Mobile Network. The domain URL is accessible on WiFi.
How to report a verizon phone utility line wrapped around a tree branch ?
Hello, I have a verizon phone utility line wrapped around a tree branch on my property. How can I make verizon aware of this so they can come trim the tree branch off the line? Thanks
Junction Box Cover missing
I am the property manager of a home in Yardley PA. The junction box cover is missing again. Who can I contact in the Yardley PA area to get this fixed. Also, why does this continue to happen. Thank you, Teena
Need help to find if lines in property are active
I need help determining if the buried lines on our property are still active. they look to be originally established by USWest Communications and would then be serviced by MCI. I am located in Dever Colorado I have called 811 and Verizon was not in the list of vendors who would be included in the ticket. please follow up…
GTE underground easement in Missouri
Trying to contact someone in Verizon real estate regarding a 1994 GTE underground easement. I work in Liberty utilities central region, Joplin Missouri and we're working on a conservation easement for a parcel we own but the GTE easement is holding it up and need to talk to someone about it. Please private message me with…
Damaged Fios ground access cover.
Why is so hard to report a hazardous condition to Fios. I have attempted to report an issue with cover for the Fios ground cover being damaged in the development I live in, but Verizon said that I need to be present when the tech come out. Why? It’s not on my property it is their equipment and their liability. They really…
Exposed wires on common area
There is exposed wire from junction boxes throughout the HOA I manage. We need a technician to come out and evaluate the boxes before the mowing season begins.
Utility pole
Our utility pole broke on top. It has power lines attached as well but they said it is a verizon pole. Instead of removing the old one, they put a new one next to it, and workers randomly show up and change things. We want to add a fence to our property and want to know if the old pole is ever being removed or both are…