General Products and Services (Archive)
UPs took a return package on 7/3/2021 to deliver to Alburtis Pa. from N..., It is still undelivered
UPs took a return package from me on 7/3/2021 to deliver to Alburtis Pa. from Monmouth NJ... It is still undelivered. IT has been sitting in Bethlehem Pa UPS since 7/7/2021... It is now 7/11/2021 !! Why doesn't someone from Verizon pick it up ??
stop the message about "are you still watching" on the new fios wireless system?
I have the new fios wireless system installed (terrible by the way) and the message keeps coming up "are you still watching?" and if you don't hit the ok button it shuts off. How do I stop this?
Tech Support Wait times
Called in to Tech Support for my Verizon landline at 1PM today. Got the recording saying wait times were over an hour, and chose the option to get a call back when an agent was available. I got the callback at 4PM today, and have now been on hold for over 45 minutes, listening to music. Why would they call me back just to…
Still have not received verizon 200$ welcome giftcard
My name is Edyta, I've been going through customer service for several weeks now with no solutions. I was told by the verizon man who sold me the fios equipement that I'd be receiving the 200$ giftcard, an xbox but I have yet to receive any of these. I checked the rewards section on the app and it says that the giftcard is…
Just How Accurately Does Verizon Track Your Equipment Returns?
I've read stories on this forum regarding people who have returned their equipment to Verizon, but later get billed when Verizon insists they never received the equipment back. That is not my story. I recently contacted Verizon to swap out an old DVR that was filled with glitches. Everything went fine, polite and helpful…
CR1000B 6 GHz Wi-Fi Access Point Disconnected
CR1000B 6 GHz Wi-Fi Access Point Disconnected
New Verizon Visa Card issued by Synchrony Bank
Verizon offers a new Visa card. I will admit it was offered from Verizon Wireless. I signed up and got the card. I was told I could pay my Verizon bills every month and earn device dollars, points on every purchase. The wireless billing on the credit card was fine. I went to switch to pay my monthly Fios bill and it is not…
Fios TV+ with your own router
Hello all. Has anyone had success running their own router without issue on fios tv+ boxes? I have the fios CR1000B set in bridge mode connected to my ASUS gt axe16000 router. Live TV/DVR services work perfectly fine for 3-4 days max, then tv stops working. Boxes will display "emu_BTP_999_title". When this happens I have…
Never Received Gift Card
Hi, I've tried endlessly through general Verizon support to get this sorted out and have not been able to reach a resolution. I redeemed a gift card on 7/23/2023 and it was never delivered via email. I've checked all spam/junk boxes and have received gift cards from hawkmarketplace in the past so I know they aren't getting…
“ We are sorry, but a problem with your request has occured.” Error message with typo
Hi, I signed up for fios today via a door to door salesman who worked for a 3rd party (I checked him out online and believe he was legit). I am now second guessing because when I try to verify my email in my new account I get an error page that’s bright yellow with a typo “ We are sorry, but a problem with your request has…
"Your account has been disconnected" for no apparent reason?
When I signed into my account online, it says "Your account has been disconnected. You have no payment due at this time." My account has been on autopay and kept current. I did not receive any warning or even a notification. I did not request any changes to be made to my account. I can't get any answers. I've been on hold…
My Verizon App Parental Controls
Has anyone else found a solution to the MyVerizonApp Crashing when trying to access parental controls? The My Fios App was discounted. Even though it didn't show all your devices, it didn't crash like this. Right now I have a schedule set for devices in my home that I cannot access or change because it's part of the…
Property Damage
On May 10, 2024 Verizon tech came to my home to repair my services (Paying for 1Gbps speed/ getting less than 100Mbps). The gentleman had to drill into the exterior wall to replace a box and make the necessary repairs. On completion, we checked to make sure the speed was what it should be and he left around 5pm. I later…
Verizon Utility Box
There is a Verizon utility box in Ferndale, WA, on Smith Road just east of Myers Drive on the north side of the street. It is wide open with wires exposed. How do we get someone to take care of this issue?
aol email and thunderbird
I have 3 old verizon emails that were moved to the AOL platform I use the thunderbird app to manage access to these accounts For years no problems . Recently one account will not update on thunderbird. Emails are active on Aol.com. and my apple phone This happens on 3 PC I use and only one email account . I have not…
Outdated utility box
How does on go about getting an outdated, landline phone utility box from their property? It stands 4' x 3' and has been here probably since th 70's.
Utility Pole Repair
I purchased a home in Belmar, NJ and I am in the process of renovating. Next to my driveway, there are two Verizon tagged utility poles one new and one old. The old one is leaning in towards my driveway and house and has all the wires attached. The new one has nothing attached. I have called at least 5 times into Verizon…
How to remove an old GTE utility box removal
I would like to have an old GTE utility box removed
Gift Card
When I established service I was offered either a google tablet or a $300 Target gift card. Initially I chose the tablet. I changed my mind and requested the gift card instead. I never received what I chose in the home offers. I have been going back and forth for MONTHS with agents trying to get the gift card and I keep…
Cable Wires in Large Old Tree
I have a situation where Verizon cables are running through a very old large beech tree that is 40 feet tall. The tree is located in an easement on my property. An arborist has confirmed that there is decay at the roots. Most recently, there were three very large limbs that fell right next to the tree. I am very concerned…
telephone pole leaning against my house and damaging it
I have a pole leaning against my home and damaging my gutters. I called Verizon but im getting passed around and haven't gotten any assistance. is there another number I can call im trying to get it moved its really close to my home.
Bee infestation in telephone pole
Greetings- The telephone pole directly behind my backyard is infested with carpenter bees. I have had an exteminator come out to begin treatment, however, the pole is in my neighbor's yard and the exterminator can't do much. I believe that Verizon should be responsible for treating the
Help Needed: How to Get Verizon to Properly Install My Fios Cable?
I need advice on getting Verizon to properly install my Fios cable. Over three years ago, a tree fell during a storm and took down our power lines and Fios cable. Instead of fixing it properly, Verizon laid the cable on the ground along our ~300' driveway. This worked for about a year before the cable broke and we lost the…
Corporate
How do I obtain corporate email or phone number?
Verizon Email not Working on Outlook
This morning, my Verizon email stopped downloading to Outlook on my laptop. It still works on my phone app and when going to AOL email on a web browser. I tried the special AOL app password, no luck. I tried several variations of server settings, no luck
Open utility box in my yard
I have an unsecured Verizon utility box in my front yard. It has been open for six months . (Possibly due to new construction of homes next door to my property). I accidentally fell in it and needed help to get up. The wires inside have Verizon tags on them. I have a Verizon email address and Verizon carrier for my cell…
Flooded Verizon Box
There is a flooded Verizon Box between mine & my neighbor’s front yard that is becoming a hazard. Needs someone to get it fixed, it is becoming so much of an issue because it is overflowing to the sidewalk. Address is Pheasant Pl, Temecula (landmark - park side)
remove phone utility box
i need to remove verizon boxes from my building.
Door to Door Sales
Who do I contact about a horrible Door to DoorSales interaction? The gentleman pounded on my door and rang the doorbell as if he was law enforcement. On top of being persisting, and not understanding that no means no, he began to degrade and name call as a way to encourage cooperation. Extremely unprofessional. Harassment…
Utilities Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in Lancaster, California and needs a utilities map for construction and design purposes. Is there a way to contact the engineering/construction department? I could provide more…