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Never Received Gift Card
Hi, I've tried endlessly through general Verizon support to get this sorted out and have not been able to reach a resolution. I redeemed a gift card on 7/23/2023 and it was never delivered via email. I've checked all spam/junk boxes and have received gift cards from hawkmarketplace in the past so I know they aren't getting…
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"Your account has been disconnected" for no apparent reason?
When I signed into my account online, it says "Your account has been disconnected. You have no payment due at this time." My account has been on autopay and kept current. I did not receive any warning or even a notification. I did not request any changes to be made to my account. I can't get any answers. I've been on hold…
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$100 Verizon gift card home internet promo
So I was sent an email on 6/24 with my gift card and pin numbers . I tried to use it and it had no balance so I called back on 7/29 and was told they seen a transaction on 7/25 on wait no there was no transaction so they were gonna investigate and get back to me in 5-7 days. Well they didn't so i called again and was told…
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Verizon worker entered my backyard and worked with the cables.
I am a home owner. I am not your customer. But the Verizon guy (parked in front of my house). He entered the back yard without my permission and he worked with the cables. After 10 minutes he left. No one was home then. The camera recorded everything. Will you take responsibility for this??? I am Specrum customer. Is there…
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Old Pole Removal
New pole is right next to it. who do I call to get the old (unused by anything) pole removed? Milford MI
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Damaged pedestal box repair/remove
My daughter in Howell NJ has this damaged telecom pedestal in her front yard which was there when she moved in about a year ago. She does not have a land line phone. There is no indication on it which company owns it. The builders of the community in the 1980's tell me it is an abandoned copper phone wire pedestal that…
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Reporting Downed Phone Line for Another Customer
My mother's phone line is down, and she is out of the country. The landline is her primary means of communication. How do I get Verizon to repair the line without requiring her to verify via text message? The robot on the Customer Service line refused to help after an hour on the phone trying to talk to someone.
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Utility Pole Removal
I'm buying a property in Tampa, FL and the yard has a telephone pole in the backyard that I believe is owned by Verizon. I'm trying to install a pool and it's right in the way. I called the 1800 # and they couldn't help.
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Verizon contractor destroyed our side walk and created a public safety hazard
Verizon Fios green boxes are in our sidewalk. Verizon contractors ripped apart our property sidewalks boundary line stone tiles and left them unfinished. They left a gap also and this spot being on a slope , all the rain water has been going into this hole. Which may creat a sinkhole situation. These boxes are right next…
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In Ground Box Broken and Full of water
I have a Verizon in ground box in my yard that has been breaking more and more over the years. The lid is broken in half now and floats away with rain. The entire box walls are just crushed and caved in, and it just fills with water during any rain we get. It's also right next to the alley entrance where families/kids walk…
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Damaged Verizon Utility Box
There is a severely damaged Verizon green utility box in my front yard that I believe was hit by a vehicle. I am not a Verizon customer. I’ve tried to call customer service 3 times and the robot will not connect me to anyone to resolve this problem. The entire panel is off the box & a box full of wires are exposed. Please…
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Trouble redeeming gift card
anyone else having issues with registering for their gift card when they get the Verizon internet but the mtn apparently not being recognized as eligible for the promotion ? at this point I’m starting to look for another phone company
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My Customer experience
Lost internet service and TV on a friday afternoon on 1/26/2024. Called Fios customer service and informed them about the issue. They informed me that there was an outage in my area and they were working on the repair. Called them next day, and they reported the same indicating that the repair would be fixed before 1/28…
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WHY Can I Not Redeem my Rewards?
Like many others apart of the Verizon community, I am experiencing week-long issues when it comes to redeeming rewards to sign up with the company. My sister, family, and other friends and family have been completely evaded when figuring out how to redeem these rewards. They tell me to call a number and wait for 2 hrs!! to…
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Multiple Damaged GTE Cable Boxes with Expose Cables
#GTE #UndergroundCableBoxExposed #NotACustomer Near my office there are several exposed, damaged GTE Green Utility Boxes with exposed cables. The number on forwarded me to 811 and they gave my the number for Verizon 1-800-837-4966, but the issue I have was too complicated? and it hung up on me. Located in a business park…
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Damage to my roof gutter during Fios installation
Totally disappointed with Verizon's customer service. Had a tech damage my roof gutter during Fios installation. Called multiple times, had pics taken, and given the runaround. Opted to fix the gutter ourselves due to weather, but can't get a straight answer from Verizon. Every call, new claim numbers and delays. "> Need…
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Verizon Pedestal Rusted and Down
Verizon pedestal is rusted out and fallen in the Knollcrest Neighborhood Association in Bedminster, NJ. The location is in the yard of 2 Edgemont Lane, Bedminster, NJ 07921. Pedestal is being held up by tape to a steel pole. Please send someone out as soon as possible since this the rusted pedestal is a safety hazard.…
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Existing Pole to be Demo
Existing wood utility pole needs to be removed on construction site. Pole has a telecom box, and meter pan (with Con Ed meter). Telecom and Electrical wires from adjacent pole dead-ends on this pole and will need to be removed as well. Pole is on Junction Blvd WS2S 34th Ave in Queens, NY. How do you initiate the request to…
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Unable to join Mobile+Home rewards
My understanding is that as long as I have Fios and Postpaid unlimited wireless plans, I am eligible for $25 off Fios. However, when I go to sign up for Mobile+Home from my account (currently using a One Verizon ID account), I get the following error: "Oops, we ran into a problem. Sorry, something went wrong while checking…
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Support - Call me
So, i signed into my account. That worked. Then i went to click support because i want to know the status of a ticket i opened that was due tonight at 9pm. So i went to https://www.verizon.com/support/residential/contact-us/contactuslanding.htm Ok, then i clicked on Call me. I wanted to schedule a call back so i dont have…
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Property damage
Who do I contact about property damage done by a Verizon technician to my house?
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Signs on a Telephone Pole #200
Please give me contact information to report unauthorized signs posted on telephone pole (Verizon #200) at ***** Summer Street, Media PA 19063-1505.
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gte green utility box
Hello, I have an abandoned GTE green phone tube in front of my property that is in the way of a driveway gate. How can I get preemission to safely remove? Thanks, Joel
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exposed underground cables
I noticed a section of you underground cable has been exposed from the recent rains
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Customer Service
Today is Thursday I have had an issue since last Friday. Finally got someone at Verizon Wireless to get me to Jen at Fios yesterday. Almost finished my upgrade and she needed to call me back. She tried and I missed the call and now 26 hours later can't get back to her. Now I'm on hold again for one hour. Terribly…
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How to remove unused wires from poles behind my house
I have old Verizon telephone wires in my backyard that are no longer being used. Verizon removed the wires going to my house several years ago. They run from pole to pole through several backyards. Does anyone know who else I can contact to get these removed?
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Abondoned phone booth
There's a gas station in my town that has an abandoned phone booth. The power and old phone lines are disconnected. The phone is gone as well. The manager is very interested in it being gone. I am looking to aquire this old phone booth but I'm not sure whom to talk to? I'm willing and able to remove myself with proper…
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Xbox and Amazon GC
After 2 months of waiting and speaking to customer service multiple times I still do not have my Xbox or Amazon gift card for my internet service. Has anyone been successful getting resolution for this problem?
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Whitelist Request for a Website
Hello, I've been informed that our website is not accessible from Verizon internet users, most likely because it got blacklisted for some reason. The website is in no way malicious, and has tons of users around the world. And we would like to be removed from your blacklist. The website is https://pinokio.computer and no…
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Damaged junction box
Snow plow driver hit and damaged a junction box. Who do I contact?