"No Program description"

My FIOS TV guide on both setop boxes (One digital, one standard) constantly displays this error. I have logged onto online as well as called verizon tech support and did the usual reboot of router, TV and boxes. Also disconnected and reseated the coax to all devices and switched tv's to boxes . All the fixes worked for one day then the problem resurfaces the next. I have had it and ready to dump the service. To me this is a hardware problem or maybe a firmware upgrade on the router. This has been ongoing for months.

Please help!

Accepted answers

prisaz

@Koda wrote:
Internet connectivity is fine. I agree it is a router issue. You can access the channels but all the other features are hosed (widgets, PVR etc) The router is ActionTec Model MI242-WR Hardware version A. Firmware is at 4.0.16.1.56.0.10.12.3.
I have had the tech access the STB and they always do the reset routine. I work in information technology I would have escalated this issue after the first call.
I will again try to get Verizon to send a tech out to diagnose.

Revision A is VERY old and mine was replaced two years ago. I had issues with it. I would insist that tech support replace it since you are having issues. It could be the MOCA port has gone strange. My rev. A was doing similar things. They can send you one without coming out. This will save you time in scheduling to be there. Remember to get an RMA sticker for the return. If you take the old one to a UPS store be sure to get a receipt with a tracking number as proof it was shipped and received. Otherwise you will get billed for the new one if the old is lost.

All comments

prisaz

This does sound like an internet connection problem with the set top boxes. By the way all STBs are digital. There is a digital adaptor that will not provide a guide, but it is still digital. Perhape you mean HD and SD.

1. Do you have internet service, or just TV service? Sounds like a bad router.

2. If you have internet service, have you had connectivity issues?

3. Has Verizon tried to replace the router? They should send you a replacement as a next step, or a technician.

4. Have they sent a technician out to troubleshoot this issue? If it is their problem, they will fix it no charge. It sounds like to me a technician visit may be in your future. Moving boxes or cycling power does nothing but reset the connection, and nothing for the root problem. Tech support should be able to diagnose this issue over the connection. If they can't see the STB it is either a bad box, connection issue, or a bad router. Call tech support and insist this be resolved.

What model router do you have? If it is an Actiontec, note the letter after the number. A, B, C, D, or E.

Koda2

Internet connectivity is fine. I agree it is a router issue. You can access the channels but all the other features are hosed (widgets, PVR etc) The router is ActionTec Model MI242-WR Hardware version A. Firmware is at 4.0.16.1.56.0.10.12.3.

I have had the tech access the STB and they always do the reset routine. I work in information technology I would have escalated this issue after the first call.

I will again try to get Verizon to send a tech out to diagnose.

prisaz

@Koda wrote:
Internet connectivity is fine. I agree it is a router issue. You can access the channels but all the other features are hosed (widgets, PVR etc) The router is ActionTec Model MI242-WR Hardware version A. Firmware is at 4.0.16.1.56.0.10.12.3.
I have had the tech access the STB and they always do the reset routine. I work in information technology I would have escalated this issue after the first call.
I will again try to get Verizon to send a tech out to diagnose.

Hubrisnxs

remember a long time ago when the 2500 wouldn't hold it's ip and then vz came out with a work around for putting a host name in the router, and that fixed it until they came out with a hotfix....

does this sound like the same problem? OP what are the model numbers you use for the boxes.

prisaz

@Hubrisnxs wrote:
remember a long time ago when the 2500 wouldn't hold it's ip and then vz came out with a work around for putting a host name in the router, and that fixed it until they came out with a hotfix....

does this sound like the same problem? OP what are the model numbers you use for the boxes.

True. Perhaps 1.8 brought back an old issue.

Koda2

Tech came onsite and replaced the router. Problem solved, bad router.

Thanks for the info and suggestions. Very much appreciated.