Hello, I'm Jaye and I'm new to verizon's new services. I use to be a verizon customer back in the days when all there was was the phone and phone bill. LOL!
Here is my dilemna. My Verizon Internet Security Suite found a virus. I look into quarantined and its not there. The virus keeps showing everytime I use the virus scanner. It's in the log like 4 times now plus the one before I cleared the log.
This is what shows up on my log:
File Name
65151EA5-00000003.eml
Virus
Trojan-Spy.HTML.Fraud.gen
Action
Quarantined
Date
2/21/2008 9:43:07 PM (Last Scan Date)
Why can't I find this under quarantine? I would like to delete or the file that has it after I get it into quarantine. Or can it be disinfected? And what is disinfecting?
I would appreciate it if anyone has any ideas on how I can deal with this problem. I hadn't gone to tech support but if I have to after trying to deal with this w/o them first I will.
Thank you and have a wonderfully Happy and Blessed Christmas, Channukah, Kwaanza, Yuletide, etc..... ~Jaye
Message Edited by Jaye on 12-23-2008 08:20 AM
