Switching To Fios

cws1970

What has been the experience of issues with prior Internet / phone companies when switching to Fios? If I want to keep my same phone number, will my existing company automatically stop service once I sign on for Fios (I currently have phone/Internet through the same provider)? Will there be a lag time prior to Fios setup where I do not have phone/Internet service or is it a pretty smooth changeover once Fios is installed?

VZ_Lori

The switch over to Verizon should go smoothly. If you are planning on keeping your telephone # then your current phone provider will provide a date to Verizon as to when they will release it. It usually is done same day as install. If not Verizon will provide a temporary number to use until the number is released.

As far as your Internet service is concerned it stays in place with your current provider until you call and cancel service with them. Most do not cancel until Verizon has been installed and is up and working, this way you are never left without internet service.

Thanks for reaching out to us and I hope this has provided some answers for you.