Hello PAUL65NYC,
I found this page that might be of some help:
http://www.verizon.freedom.net/download/download-vsp.html?upgrade&cons
You will need to log in with your verizon.net account in order to access this page.
If this does not work, you will have to call the Verizon Online Technical Support at (800) 567-6789.
Please reply to this message and let me know if this worked for you.
Regards,
Kathleen
Verizon Forums Team Administrator
