FIOS internet is down - how to request repairs?

pgmmpk

Guys,

My FIOS internet is down since sunday. The problem is outside the house (optical link is down)

Tried to get to customer support via phone - no luck (strike)

Please give me some pointers - I need to open a repair ticket or somehow get to a technical support asap

Thanks,

-Mike

Accepted answers

pgmmpk

Okay, reporting the result of all my struggles

1. Got thru to the chat support (after about 1hour waiting). They of course can not schedule repairs, because there are no "available slots" (strike)

2. Its possible to get to a live person via phone, need to navigate to "Disconnect" service. Of course, no technical help there. But at least I was able to disconnect (not working) FIOS internet.

Thanks everyone for reading this

Bye bye FIOS, I am heading back to the (horrible) Comcast

All comments

tns

You should be able to open a ticket from my verizon. Obviously not from you home internet, but since you posted here you must have found another way to access.

pgmmpk

Thanks for suggestion. But it does not help.

I see nothing helpful on myverizon.com.

www.verizon.com/repair suggests downloading a "Troubleshooting Agent" that "will allow to easily open a repair ticket".

Since I have total connection loss this is not a sensible path (why would I want to troubleshoot my employer's connection - its just fine).

Please, point me to a link that will allow to contact a technical support team (via e-mail, chat, or whatever).

Regards,

Mike

Justin46

At the bottom of every Verizon web page is a series of links, one of which is Contact Us, which will take you to a page where a number of options are available. Now with the strike in progress I have no idea how responsive anything will be, I have not had any need to contact support. If chat is available, that seems to be a pretty good option, at least from what I have seen posted. I have seen pretty bad reports about using the email option, it seems like all anybody gets back is boilerplate.

Good luck.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232
Keller, TX 76248

pgmmpk

Okay, reporting the result of all my struggles

1. Got thru to the chat support (after about 1hour waiting). They of course can not schedule repairs, because there are no "available slots" (strike)

2. Its possible to get to a live person via phone, need to navigate to "Disconnect" service. Of course, no technical help there. But at least I was able to disconnect (not working) FIOS internet.

Thanks everyone for reading this

Bye bye FIOS, I am heading back to the (horrible) Comcast