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"STBID Not Found"

I tried to sync up the DVR Manager app on my iPhone with my HD-DVR but my STB isn't showing the STBID number, it says:

"Status: STBID not found. please contact customer service representative at (888)553-1555"

I called the 1-888 number and the kid on the other end could not get my box to show the STBID. He had me reset my router (lost all my custom settings) and reset the box and send refreshes- none of this fixed it. He said he would have to escalate the ticket but, and I quote, "I don't know if they will call you back or not." Seriously??

We had our box replaced about a month ago and shortly after my wife was unable to view on-demand content until she called a number and "registered" the box. Why the tech didn't do this when he was on-site I do not know. After she called on-demand was not working.

I had setup the Remote DVR on my previous STB with my Blackberry so we have the service and it was setup at some point.

One other thing, if I go to myverizon.com and try to pull up my settop boxes in my account information it shows no boxes on my account.

We are watching all our channels and recording shows just fine. Does anyone have any suggestions?

Comments

PJL

"...lost all my custom settings..." indicates to me that you've modified the router settings and the Verizon servers that communicate with the STB cannot see it. Do you have the following types of entries in your firewall setting on the router?

192.168.1.100:63145	Application UDP Any -> 63145	Broadband Connection (Coax)	Active
192.168.1.101:63145	Application UDP Any -> 63146	Broadband Connection (Coax)	Active
192.168.1.101:8082	Application TCP Any -> 35000	Broadband Connection (Coax)	Active

xmnj2

I had the same issue today with both the phone app and fiostvcentral website, support reset my STB but no luck. I ended up rebooting the router at home and it fixed my issue. I'm wondering if they pushed something that hosed up the router.

xmnj2

One other thing, I just logged into my router, and it seems it was reset back to the default settings. Not sure what happened there, firmware is the same as before. Just some things you may want to look at.

idburns

@PJL wrote:
"...lost all my custom settings..." indicates to me that you've modified the router settings and the Verizon servers that communicate with the STB cannot see it. Do you have the following types of entries in your firewall setting on the router?

192.168.1.100:63145	Application UDP Any -> 63145	Broadband Connection (Coax)	Active
192.168.1.101:63145	Application UDP Any -> 63146	Broadband Connection (Coax)	Active
192.168.1.101:8082	Application TCP Any -> 35000	Broadband Connection (Coax)	Active

No, my customs settings were simply additional forwarded ports and the deactivation of the wireless radio.

I only see 1 of the above entries, here is what I see on the port forwarding page:

Networked Computer / Device	Protocols	WAN Connection Type	Status
localhost 127.0.0.1	Verizon FiOS Service Tcp Any -> 4567	All Broadband Devices	Active
192.168.1.5	GameRanger UDP Any -> 15505	All Broadband Devices	Active
192.168.1.100:8082	Application TCP Any -> 35000	Broadband Connection (Ethernet)	Active
192.168.1.3	WHS_4125 TCP Any -> 4125	All Broadband Devices	Active
192.168.1.5	Application UDP Any -> 65535	All Broadband Devices	Active
192.168.1.3	Application TCP Any -> 32925	All Broadband Devices	Active
192.168.1.3	Application UDP Any -> 32925	All Broadband Devices	Active
192.168.1.3	WHS_80 TCP Any -> 80	All Broadband Devices	Active
192.168.1.3	WHS_443 TCP Any -> 443	All Broadband Devices	Active

On the main page of the router my STB is listed:

Device Name: IP-STB1
Connection Type: Coax
IP Address: 192.168.1.100
Status: Active
Remote Access: Enabled

If it makes a difference- all my FiOS Services come into my house on ethernet. The coax is only used internally to distribute the TV signal to the various rooms from my wiring cabinet.

idburns

In the IP address dropdown on the Port Forwarding page there is an option for IP-STB1 - 192.168.1.100 so I used that to manually enter the 2 missing entries :

IP-STB1 192.168.1.100	Application UDP Any -> 63145	All Broadband Devices	Active
IP-STB1 192.168.1.100	Application UDP Any -> 63146	All Broadband Devices	Active

I guess I probably need to unplug my STB and let it reboot itself to see if this works?

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