35 mins? hah, thats nothing. i have sat on hold for 1 1/2 to 2 hrs with no response. and even when you do get someone , 9 times out of 10 they arent the right person and they end up putting you on hold, assuring they are gettign you help, and you end up listening to hold music for another hour or until you cant take it anymore and hang up again.
Try calling back and navigating the endless phone trees...your chances of actually ending up at the right place is like winning the lotto!
Verizon has the absolute worst customer service I have ever experienced!
I was on wait for 45 min with no answer before I had to leave work. This was after three different calls to verizon with each telling me to call another number. I am not familar with the other provider's customer service, but Verizon is horrible. I am switching my provider because their service is so bad.
@badmessanger wrote:Are you trying to call the E-center or regular tech support?? E-Center's # is 877 500-5209 they handle all Verizon.com issues billing ect.. Problems with Verizon.net issue need to go to tech support. DSL customers call 800.567.6789. Fios customers call 888 553-1555....I don't like the automated systems either but do your best.....
Also, if you're looking for ONE-BILL (877) 214-4572
also, a long wait "All representatives are busy at this time, please wait on the line and the call will be answered in the order it was received"
To all - I am sorry for your experiences, I would be just as frustrated. This may help with those who are being misdirected to the eCenter:
--If you are having problems with your Verizon.com account, most likely that situation should be handled by the eCenter.
--If you are having problems with your Verizon.net account, in most cases it should be handled by Verizon Online Tech support for DSL (800-567-6789) or the Fiber Solutions Center for FiOS (888-553-1555).
WMJohn - This sounds as though you are trying to log into a Single Sign On application rather than a Verizon.com account - Unfortunately it sounds like you have been misdirected by the consultant. If the email is asking you to agree to the FiOS Bundle Terms, I would recommend contacting Fiber Solutions Center at 888-553-1555 and request that they reset your Verizon Online password (If they are confused at all, mention resetting the password in CSR Tools).
This will provide our Customer Service Analyst with a temporary password that is good for 24 hours, and you can use that to reset the password to one of your own liking.
Kelldore - I understand your frustration, but I want you to be aware of the grace period in the FiOS Bundle Terms. Which state are you in? For West Coast Region (CA, OR, WA), and South states (TX, FL, SC), the grace period to waive the FiOS Bundle Early Termination Fee after installation is 15 days, not 30.
See the Terms and Conditions for the FiOS Bundles here.
"Except as described in this paragraph 5.C. and in Section 6 below, the Early Termination Fee will not apply if you cancel any (or all) Services within 15 days after you have all Services in your FiOS Bundle installed."
I hope that this has been helpful for anyone.
HarlesQuality Support/Internal Help Desk South/West AreaConsumer Sales and Solutions Center
Verizon Telecom.Information in this post is believed to be true. However, tarriffs and documented regulations and/or policies that state otherwise will overpower any information in this document.
I can't believe it, but after hours of aggravation I can finally answer, YES! It may have had more to do with luck than with anything I did, but here's the somewhat abbreviated story (this was a lot of phone calls and a LOT of hours) in case it can help anyone else.
For several months I've been trying to pay my bill online with a card that expired in March. I'd follow the directions to change the year of expiration and after submitting the information three times, always got a runtime error message. This time I wanted to resolve the issue. I called their regular contact number for NJ (800-837-4966) several times, only to be on hold and then told I had to talk with the eCenter. One CSR gave me the number to the eCenter (877-500-5209) and I was on hold there quite a few times, and they NEVER dump your call even after they close. Another CSR told me that wasn't the correct number (two others said it was.) I had a "chat" online with the wrong department who didn't bother referring to what I had written explaining the situation. I tried the Tech phone number but, no, they're only for Verizon.net and I'm with Verizon. com. During the hours I was on hold I researched Verizon's customer service rep : ( which is how I found this forum : ). I even tried calling Verizon HQ in NYC (on hold for a few minutes and dumped) and their Basking Ridge facility because if the eCenter was at either of those two places, I was prepared to go there in person. So I decided on a new strategy.
I figured that maybe if I made a compelling argument to a CSR at the regular Verizon contact number I would stand a better chance getting through to the eCenter. That's what happened but, again, I don't if it was because my plan worked or I just got lucky after many attempts over two weeks. I called the regular contact number and explained that I wasn't going to pay my bill until I could pay it the way I wanted to (credit as debit card online). Regina was VERY sympathetic and stayed on the line with me for the first ten minutes of what was an hour on hold with the eCenter. She encouraged me to stay on the line even though she had to get off with me to take other calls. That is the ONLY reason why I was willing to stay on hold yet again for the hour. This time someone actually answered. Pam was very also very nice and stayed with me for the duration. Did the eCenter fix the programming error that prevents changing the expiration date? No, not with me, so maybe that's still a problem. But I did delete all the information and reenter it, this time with the updated expiration date, and it worked even though it's ridiculous to have to reenter all the data. (I had asked a CSR in billing and payment if I should do that, but billing and payment has no idea about payment online, and I wouldn't do it on my own because years ago I did it with another company and couldn't access my account for a week and all phone calls, being on hold, etc.)
So yes, someone did answer the eCenter phone and she was very nice, empathetic and helpful. {please keep it relevant} At the end of the call I asked her to pass it along to the powers-that-be that the eCenter has a reputation of just about the worst customer service there can be. Wonder if they care...
Good luck!
NO !! when they finally do they do not know what they are talking about. I have ordered the home media services, got talked to like i was a 5 yr old, then when i finally got an adult to talk to me i was not given the correct information. I have made calls too many to count till today -- I have finally got a hold of someone that knew their head from the hole in the ground to find out that i was told the wrong equipment and spent 2 1/2 hours to pickup the wrong unit to then be told I need different unit - then i was told it would be sent to me by a friday to which should now be no suprise it arrived todya - monday! only because i stopped the ups truck to check on it after having to call back to them 3 time to get the correct tracking number. Then in the box is the new unit with no!! -what a shock -- paperwork to return the other unit that I do not need.
I have been at this for the last 2 months to be told that they really want my business but are not sure how to fix they mistakes they have made so far.
try the following number and when answered push option 3 until it transfers you to customer service person - live person - maybe not smart but alive. 18885531555 remember option 1 then your phone number attached to your account then 3 until someone answers. TFYI - this is the customer service center in FL -- where after 2 months I was able to get help with my verizon fios issues
if you have your account number you should be able to do this over the internet. if not call this number if fl 18885531555 hit option 11 for a verizon account then enter your phone number attached to your account then hit option3 continue to hit 3 till someone - a live person answers.
This is the instructions a verizon person gave me after hearing what had been happening to me - call hold for over 45 mins somtimes up to 2 hours then disconnect.
If you work for verizon then answer this one>>>>
Why when i requested a change to my account 2 months ago am I still trying to get the change done. Let me tell you why the people that do answer the phone up there in the verizon netherworld do not KNOW there head from the hole in the ground I have had enough lies and excuses from the company cusstomer service and tech department to last me 3 lifetimes. I have been nice I have been mean, I have been angry but I never have been treated to the point I was in tears due to the frustration level I have been pushed to by your "gracious" company I now have anxiety attacks about my tv and internet services because of the level of treatment and the abuse received on behalf of your technical department and those in customer service that have no understanding of plain and simple english -- "I want to bundle my services and have home media net - what type of machine do I need for the tv in the bedroom if the tv in the front room has a dvr/hd unit already attached to it" not sure how much more simpler i could have made it.
Yes this company is the wrost. I never get to where I want to go and it is very hard to get an agent to discuss your problem.
Try calling Retention Dept.1-877-500-9533. Thell them you are thruogh with there carppy service.
