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Set top box &&nd outlet problem

i wanted to put a TV in my sister's room so i order a set top box with install it yourself option but when i install it,it doesn't find any service?what to do, do i need to call Verizon for a technician?because i call Verizon and they have no solutions rather than send me to customer service which is closed on a Sunday!

Horrible service!

Comments

lasagna

So, like is the cable in that room actually active? What happens if you take your working STB to that room and connect it? If that box doesn't work there, then the cable in that room is not active. You will need to track the cable run back to where it meets up with the other cabling in the house and connect it with a splitter.

Mystery3

I'm assuming its the cable that's what their basically telling me but can some like me just go up the and do it?If its connected to another room it works perfectly fine their. Can Verizon do that for me?or do i need to find a private contractor?

Keyboards

Verizon can do it, but they will probably charge you for a truck roll (not sure what their current charge is). You could also call an electrician or other private contractor.

spacedebris

@Mystery wrote:
I'm assuming its the cable that's what their basically telling me but can some like me just go up the and do it?If its connected to another room it works perfectly fine their. Can Verizon do that for me?or do i need to find a private contractor?

Verizon can do that for you if you want. That is why tech support was wanting to transfer you to customer service. They would have to create an order to send a tech out and charge you for the visit. I think its about $95 + material for 1 hour.

You can do this yourself if you know how. You have to trace the cable in that room back to where the Verizon splitter is and connect it.

You can also get an electrician or contactor to do this for you as well ($$$$$)

lasagna

There's also the "make friends with a neighbor who knows how to do the connection and buy them a dinner" option as well...

The connection of a STB to the house wiring for someone who is comfortable with the process is a rather simple task.

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