Can I get multiroom DVR upgrade at the promotional 3 free months rate?

dancefreak1

I just received a new 7232 DVR from a tech doing a repair here and when I called customer support to upgrade to multiroom, I was told I'd have to get a new DVR sent out to replace the old one to receive the 3 free months promotion. Of course that's silly because it's just a matter of provisioning, but problem is even if I jumped through the hoops, there's no way I'd get sent another 7232. Is there experience with customer service giving a credit for this kind of thing?

My current DVR is 12.99 / month, so a $7 jump is kind of steep anyway. I have an HD STB in the other room--will that get knocked down to the standard def box price?

ocean25

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@dancefreak wrote:

I just received a new 7232 DVR from a tech doing a repair here and when I called customer support to upgrade to multiroom, I was told I'd have to get a new DVR sent out to replace the old one to receive the 3 free months promotion. Of course that's silly because it's just a matter of provisioning, but problem is even if I jumped through the hoops, there's no way I'd get sent another 7232. Is there experience with customer service giving a credit for this kind of thing?

My current DVR is 12.99 / month, so a $7 jump is kind of steep anyway. I have an HD STB in the other room--will that get knocked down to the standard def box price?

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You might have an older Motorola unit? This is the current model I think :

http://www22.verizon.com/residentialhelp/fiostv/receivers/equipment+issues/questionsone/124820.htm

I doubt if an HD STB would be reduced to the monthly charge of a standard def box, but you could try

calling you local Verizon store (not wireless). They have been very helpful to me. Good luck!