Is Verizon going to acknowlege the problems with FIOS and Windows Vista

Try this and tell me if it works...right clicking network icon >Network and Sharing > Customize > click Public > next > close > restart computer

Sorry, that doesn't work.

What needs to happen is for Verizon to acknowledge the problem and and try feverishly to fix it.

The same amount of effort that is used to fix the IMG issues, the same effort should be used to fix the Actiontech wireless issues.

cjacobs001

FIOS is short for fiber optics. fiber optics is different technology than DSL.

With that said, if you search the Microsoft databases for vista issues with fiber optics, (CURRENTLY THERE IS ONLY ONE PROVIDER OF FIBER TO THE HOUSE, that being Verizon, so yes you can also search Vista issues with verizon and\or fios) and you will find that Microsoft already acknowledges this issue with their software. AND they offer you a fix.

Not sure what you trying to say or explain.

If there is supposingly a fix, why doesn't Verizon let us know how to fix it if it was that simple?

If Verizon is supposingly having compatability issues with Vista, it should be incumbent upon Verizon to figure out a solution in order to provide their customers a reliable service.

Message Edited by fiostvman on 02-01-2009 02:25 PM

Your post is the first i've heard of this. I just finished reading a post on the Microsoft forum where they acknowledge the problem and referred it to an engineer. Unfortunately, they never finished the post with the resolution. All but one guy on the last page who seems to have stumbled on something. I know you want Verizon to take the blame for this, but we don't create the code for the operating systems. CLICK HERE for that post.

http://support.microsoft.com/kb/939006

First? You must be kidding.

Read the numerous posts here about FIOS/Vista wireless issues, go over to DSL reports as well as the site you listed below and you will see that the problem is widespread.

Here is a summary of my experiences and what I have read/researched from the varoius websites:

1. My problem started when I switched from Comcast to FIOS last September

2. Problem affects Vista customers who use both the Actiontech Router and the Westell Router

3. Users who used the Verizon supplied D-link router(for internet only) don't have this problem. The second they switch to the Actiontech or the Westell Router, the "disappearing globe" problem began

4. Users who bridge the actiontech router and switch to ANY OTHER ROUTER (that they purchased) do not have this problem

5. Vista users (including myself) who leave the FIOS internet and use another ISP don't have this problem.

Based on the above, it is very easy to draw a conclusion as to what the problem might be.

Again, I signed up with Verizon for internet service not Microsoft. Thus, it is incumbent up Verizon to work with whoever(Microsoft and the makers of the Actiontech/Westell routers) to find a solution to the problem.

Based on your response, Verizon does not want to take any responsibility at all which is a shame.

Message Edited by fiostvman on 02-01-2009 08:40 PM

Message Edited by fiostvman on 02-01-2009 08:43 PM

CharlesH

This is the only known issue between Windows Vista & FiOS...and it isn't Verizon's problem.

This is another issue that is known...

http://support.microsoft.com/kb/947041

You are running Microsoft Vista, expect to have issues from a buggy operating systems. Want the issues to melt away, Windows XP is still available for purchase.

You failed to address the 5 points in my previous post.

Address them please and then, we can move on from there.

Message Edited by fiostvman on 02-02-2009 09:22 AM

CharlesH

Regarding wireless, the only issue that the connection is going away time after time sounds to be some type of interference. Stuff that can affect your wireless connection: cordless phones, baby monitors, garage door openers, etc. Try changing the wireless channel in the router itself to improve wireless. You can find tons of threads on these forums regarding wireless connection problems.

I honestly believe you are trying to answer what you feel like answering versus answering my questions/issues. BTW, I don’t have a cordless phone, I don’t have a baby monitor and I don’t have a garage door opener. Numerous posters here have changed the channel on the Actiontech router and the issue is still the same. Again, must I repeat, I previously had Comcast for over a year with my same Vista computer(at my home) with absolutely no problem. Then I used a Linksys router. When I log onto my neighbor wireless signal(she uses Comcast), I don’t have the problem. When I go to my friends house, I don’t have that problem. If you read my post with t he 5 points, you would come to the conclusion that the issue lies with the FIOS internet service and the routers they provide(Actiontech and Westell). Why doesn’t anyone answering/addressing my question also address the issues I raised before and not go around beating the bush.

fiostvman, I don't believe that anyone is trying to give you a beat around the bush answer. I'd have to agree with Charlesh last post but I will address your 5 points

1. My problem started when I switched from Comcast to FIOS last September. Could Clearly point to the router

2. Problem affects Vista customers who use both the Actiontech Router and the Westell Router. Could Clearly point to the router

3. Users who used the Verizon supplied D-link router(for internet only) don't have this problem. The second they switch to the Actiontech or the Westell Router, the "disappearing globe" problem began. Could clearly point to the router

4. Users who bridge the actiontech router and switch to ANY OTHER ROUTER (that they purchased) do not have this problem. Could Clearly point to the router

5. Vista users (including myself) who leave the FIOS internet and use another ISP don't have this problem. Could Clearly point to the router.

Please take some time to Trouble shoot or advise us what you have tried there are numerous things that do interfere with the wireless. I would have to agree D-link and Linksys are very good routers and may not have problems. Your Droping in the wireless signal could very well be fixed by changing the wireless channel its broadcast on.

I_Am_The_Stig

It is unfortunate that I felt compelled to sign up because of this thread. I enjoy lurking here and generally find the employee responses helpful.

I would like to respond to some of the responses:

The OP is incorrect in his assertion that the problem only exists with Verizon supplied routers.

The bug quite happily manifests itself on D-Link, Linksys and Netgear routers to name a few.

The "only known issue" was fixed in Vista SP1.

The "other issue that is known" is a complete red herring with respect to FIOS. Even disabling a second network adapter makes no difference.

I don't know whether CharlesH was having a bad day, but comments such as:

"You are running Microsoft Vista, expect to have issues from a buggy operating systems. Want the issues to melt away, Windows XP is still available for purchase."

are less than helpful. Not to mention that XP is reaching the end of its support lifecycle. It is not in keeping with his other posts.

Are we to assume that Verizon's official position is that Vista is a complete piece of....well you complete the sentence.

I would agree that the wireless dropouts are completely unrelated to the Globe issue.

The bug is quite happily there on a wired connection as well.

What is clear is that the Globe issue is almost exclusively a problem for people who:

a) have FIOS internet
b) use Vista

I can confirm that this was never an issue with any ISPs I've used in UK, Italy or USA with Vista. It only appeared when I moved to FIOS.

It would appear to be a subtle problem with how the FIOS service is delivered and the new networking scheme in Vista.

Unfortunately, whilst two corporations play the blame game, only the consumer is the loser.

CharlesH has made it abundantly clear that Verizon has no intention of pursuing this further.

By the way, the same bug is apparent in Windows 7 beta, so you'll be pleased to know that this will be around for years to come.

It's high time people, sufficiently high in the food chain, from both Verizon and Microsoft were locked in a room and told not to ask to come out until this problem was resolved.

Of course, just to spite me, I haven't lost the Globe for several days, although probably the mere mention will cause it to disappear again 🙂

I should add that my experience with FIOS has been positive but I didn't find the Verizon responses in this thread either helpful or constructive.

Message Edited by I_Am_The_Stig on 02-02-2009 02:08 PM

Message Edited by I_Am_The_Stig on 02-02-2009 02:14 PM

@Techman28 wrote:
fiostvman, I don't believe that anyone is trying to give you a beat around the bush answer. I'd have to agree with Charlesh last post but I will address your 5 points
1. My problem started when I switched from Comcast to FIOS last September. Could Clearly point to the router
2. Problem affects Vista customers who use both the Actiontech Router and the Westell Router. Could Clearly point to the router
3. Users who used the Verizon supplied D-link router(for internet only) don't have this problem. The second they switch to the Actiontech or the Westell Router, the "disappearing globe" problem began. Could clearly point to the router
4. Users who bridge the actiontech router and switch to ANY OTHER ROUTER (that they purchased) do not have this problem. Could Clearly point to the router
5. Vista users (including myself) who leave the FIOS internet and use another ISP don't have this problem. Could Clearly point to the router.
Please take some time to Trouble shoot or advise us what you have tried there are numerous things that do interfere with the wireless. I would have to agree D-link and Linksys are very good routers and may not have problems. Your Droping in the wireless signal could very well be fixed by changing the wireless channel its broadcast on.

Would you mind sharing how to change the "channel" on the Actiontech Router. Please be very specific since I am not a techie.

tsk

@I_Am_The_Stig wrote:
The OP is incorrect in his assertion that the problem only exists with Verizon supplied routers.
The bug quite happily manifests itself on D-Link, Linksys and Netgear routers to name a few.

I haven't seen postings that note other routers cause this problem, though I have not read them all. I have seen references that it is only the ActionTec and possibly the Westel routers being used in those cases where there are issues, and that the D-Link originally supplied by Verizon did not/does not seem to hav this problem.. I know I don't have any issues with my non-ActionTec router.

It would appear to be a subtle problem with how the FIOS service is delivered and the new networking scheme in Vista.
[snip]
By the way, the same bug is apparent in Windows 7 beta, so you'll be pleased to know that this will be around for years to come.

When Vista was first introduced it had a large number of networking issues. It still does have issues and there is no reason to expect that Vista is entirely stable in this regard. There would be no reason to expect Windows 7 to be any different either, especially since it is based largely upon the same kernel components that comprise Vista.

Of course, just to spite me, I haven't lost the Globe for several days, although probably the mere mention will cause it to disappear again 🙂

Given that the majority users in general do not post when they aren't having issues I will speak up and note that everything is working OK for me. I have two Vista PCs and have not yet had any "Globe issues" with my FiOS internet service. I am using a Cisco router, if it makes any difference.

jkiv

"Would you mind sharing how to change the "channel" on the Actiontech Router. Please be very specific since I am not a techie."

Since the same exact problem occurs with Vista PCs that are connected to the router via ethernet, then which WiFi channel you're using has nothing to do with this issue and changing it is a waste of time.

This problem started for me 4 months ago when I switched from Cablevision to FIOS. Have it on 2 Desktops that are connected by ethernet and 2 laptops that connect wirelessly.

There are multiple posts on this forum that go back to the 1st day I logged in here that referenced this problem, so I find it more then a bit hard to believe that anyone who is on this forum regularly would not know about it until now.

Message Edited by JoeK on 02-02-2009 05:44 PM

tsk

@fiostvman wrote:
If Verizon is supposingly having compatability issues with Vista, it should be incumbent upon Verizon to figure out a solution in order to provide their customers a reliable service.

What I think is interesting is that Vista (and its younger sibling OS Windows 7) is the only OS that is having this connectivity issue. Other (older) windows OSs, Macs, and *nix platforms don't seem to have problems.

I am not convinced that this would be a Verizon problem, though that doesn't mean that Verizon shouldn't be trying to do their part to resolve this.

jkiv

What I think is interesting is that Vista (and its younger sibling OS Windows 7) is the only OS that is having this connectivity issue. Other (older) windows OSs, Macs, and *nix platforms don't seem to have problems.
I am not convinced that this would be a Verizon problem, though that doesn't mean that Verizon shouldn't be trying to do their part to resolve this.

Well is Verizon warning potential new customers that their Internet Service isn't compatiable with Vista? If not, and we do know their not, then it is their problem. They absolutely have an obligation to get it fixed.

ok let me explain a little further on my post.

First off the OP said he would drop his internet connection over time. what I'm trying to do is rule out that the router is bad. 192.168.1.1 is the IP you will put in the address bar press enter then you will be prompted for a username and password which are admin and password you will be prompted to make a username and password. Please remember what you use because you can reset the router back to default if you do forget. After the user name and password you will come to a screen which is the home page of the router. You will at this point click on wireless on the top part. The next page you will need to click on basic wireless settings. Now from this new page you will select the 3rd option which is the channel and move it to 11 and go to the problem and click apply.

We are just ruling out the wireless signal interruption here and that's what it is used for.

now the 2nd part I'd have you do to configure vista a bit I have seen help others which may or may not help you but its worth a shot and won't damage your O/S or anything I'll explain in a sec.

Go to Network Connections folder (click on Start button, then right click on Network, select Properties, then click on “Manager network connections” on Tasks pane).
You should see various LAN, wireless, Bluetooth, high speed Internet, and other network connections available on the Vista computer with the network adapter description. Right click on the network connection that you want to disable the IPv6 interface and select “Properties”.
Click “Continue” on User Access Control permission request prompt.
Clear the check box next to the Internet Protocol version 6 (TCP/IPv6) component in the list under “This connection uses the following items” box.

Now what was happening to me when I was losing connection is both ipv6 and ipv4 were trying to duplicate the IP in the router I turned this off and works like a champ.

Let me know if this works for you.

@fiostvman wrote:
First? You must be kidding.
Read the numerous posts here about FIOS/Vista wireless issues, go over to DSL reports as well as the site you listed below and you will see that the problem is widespread.
I wish I was kidding. I've only been on this forum for a short time and I was serious about seeing this for the first time. I read the post on Dsl reports and If I didn't know any better I would say the originator of the post could be you. It's the exact scenario to a tee.
Just curious, did you ever try setting the Laptop for static ip?
FiOS had 1.9 million customers as of the end of the year of 2008. Lets say that 25% of the customers has Vista. With your premise one would think that this issue of the missing Globe would be more common, yet it's only a very small handfull of posters that are having this issue with Vista. This leads me to believe there could be something interfering with Vista doing it's job.
One way to test this is to elimiante any program running in the background. This could eaisly be done by:
Click start (windows flag on lower left) in the search box, type: msconfig
This will bring up the system configuration. Go to the start up tab and uncheck every box and reboot your system.
Try it and get back to me. If this does nothing repeat the process and re-check all those you unchecked.
As for Charles comments, let's face it...Out of the 5 systems I have 2 are Vista. When they first came out with the operating system I swore at it daily trying to figure out where stuff was and it's functionality. Since Vista's arrival they have had quite a few updates which brings me to the next point...
Service pack 3 is out...are your systems updated to this?
Next: If none of this remidies your problem, what kind of computers are you running? Do they have a program running that manages your wireless? If so: try disabling it. Let Vista manage your wireless and see if it resolves the issue...

Message Edited by Provider7 on 02-03-2009 10:46 AM

TimSykes

@Provider7 wrote:

Since Vista's arrival they have already had 3 service pack updates which brings me to the next point...
Service pack 3 is out...are your systems updated to this?
Just a FYI for you XP just came out with SP3, Vista is still on SP1, they are beta testing SP2 right now.

Tim, your right...My bad. I just rebuilt 3 systems and noticed the svce pack 3 on Xp...

Thanks Chief...

cjacobs001

I recall something about changing the network from public to private, or vise versa, on the vista machine as fixing this.

that is another option to try as well Excellent info cjacobs001 I completely forgot about that

@cjacobs001 wrote:
I recall something about changing the network from public to private, or vise versa, on the vista machine as fixing this.

That was the first thing I had him try...Post # 2

yeah well um hmmmm you got a point there I'll remember to read your post as well next time 🙂

Can someone tell me(step by step) where to find the option under Vista to change from public to private. I tried looking last night and I could not find it.

The poster provider wrote [b]Try this and tell me if it works...right clicking network icon >Network and Sharing > Customize > click Public > next > close > restart computer [/b]

Somehow, I did not find the section starting from "Customize"

BTW, another poster on Broadband Reports was having the same exact problems as I have been. He replaced the Actiontech Router with a Dlink Router and BAM!!!!!!!! His problems were resolved immediately. No more dropping of internet signals.

Message Edited by fiostvman on 02-03-2009 09:34 AM

After right clicking on the icon to the lower right select Network and Sharing Center..

The screen that should come up is the "Network and Sharing Center". Below the title "Network and Sharing Center" should be your computer name and a icon of your computer with a line to network and another line that shows a globe and labled internet.

Just below the globe to the right is the word Customize in blue

To the left of Customize should be an icon with the work labled in bold :Network (Private Network)

Select customize...another pop up screen comes up that gives you the option to select public or private.

jkiv

@fiostvman wrote:
Can someone tell me(step by step) where to find the option under Vista to change from public to private. I tried looking last night and I could not find it.
The poster provider wrote [b]Try this and tell me if it works...right clicking network icon >Network and Sharing > Customize > click Public > next > close > restart computer [/b]
Somehow, I did not find the section starting from "Customize"
Message Edited by fiostvman on 02-03-2009 09:34 AM

The problem exist on 'Private' and going to Public on a home network is NOT an answer, even if it worked, which it won't. I am astonished that people are even sugesting this. To the people who are: How about, while making this recomendation you explain that you will not be able to see other PC's on the home network, share files, use Media extenders, etc. In short, totaly disabling all the advantages of having a home network. Quite a solution! I have a better idea. How about Verizon fixing it on their end, because that is where the problem resides. In short it can't be fixed on our home PC's, because the problem is not on our home PC's.

one user also tried the following but never heard from on that thread again but connection wizard

Okay folks, I just changed my settings from public to private and restarted my computer.

I will let you know if it works.

Gang,

We might be on to something here. I switched my netwok sharing from from public to private and it has been just over an hour now and my wireless hasn't dropped yet. Usually, my wireless

drops after a few minutes of me turning on my computer.

I am very excited about the possibilities right now. I will keep you guys informed.

Message Edited by fiostvman on 02-03-2009 06:42 PM

3 1/2 hours later, my wireless signal has not dropped. This has never happened in the 6 months I have had FIOS internet.

I am still keeping my fingers crossed however this is the solution I have been waiting 6 months for.

HURRAY!!!! Let us know if you run into any other problems

I don't want to count it as being solved yet until I have had about a week of wireless service that does not drop.

Its been only day 1 so far but it looks promising.

mole

I have had ongoing problems getting my iMac connected wirelessly. I am afraid to say it has been working really well for almost a week. The last thing I tried was turning off the power to my external computer speakers. Could be the magnets in the speakers were somehow interfering. My best guess.

Hi JoeK, Thanks for clearing that up.

@mole wrote:
I have had ongoing problems getting my iMac connected wirelessly. I am afraid to say it has been working really well for almost a week. The last thing I tried was turning off the power to my external computer speakers. Could be the magnets in the speakers were somehow interfering. My best guess.

Hi Mole, re: loosing connections with iMac: There are a couple things you can try...First, Mac acknowledges issues and came up with a fix. The fix is called Broadband Tuner 1.0....Note: Broadband Tuner 1.0 is not recommended for AirPort connections. You can install this program and if it doesn't work, just uninstall it

There are a couple of other fixes that i've read helped mac users. One thing you can try is take the router off of automatic and set the channel for "9" The other thing i've read is setting the router for wireless "G" only and disable the other options. To access the menu on the router: type 192.168.1.1 in your internet browser's address bar. You will be prompted for a username: admin for the password, try: password or password1

Another thing you can try is to set Verizon's router to a bridged connection and use your own router behind the Verizon supplied one

It has been three days straight now and my wireless signals have not dropped.

Thanks Provider 7 and Techman.

However, I really do think that the FIOS internet tech/customer service should build a database of possible solutions to Vista/FIOS internet issues. I am sure by switching the network sharing from public to private will probably not work for everyone but a database should be developed for all possible solutions.

Thanks again.

Message Edited by fiostvman on 02-05-2009 07:50 AM

TimSykes

This is just a issue on Microsoft side. Because Verizon fios is the only fiber ISP out now we are the only ones with the issue. If Time Warner came out with fiber they would have the same issue. Its something that MS needs to patch. But this would be a good thing to add the the FAQ post if that get done.

I'm glad we could help...

cjacobs001

yeah. FSC werkin!

It has been 4 days and my wireless connection works perfectly(has not dropped yet).

However, the globe went away yesterday but my connection did not fall off which is fine with me.

http://news.cnet.com/8301-13845_3-10150726-58.html?part=rss&tag=feed&subj=Crave

Well, the above solution only lasted a total of 5 days when the router/Vista started to drop signals again like before with me losing my wireless connection

I have since bought and installed the Trendnet Draft N Signal Booster(I turned off the Actiontech's Wireless signal) and it is looking good so far. It has been only day 1 and no signal loss so far. (signal is much stronger than the Actiontech). Globe still goes in and out but the wireless signal is strong and active.

I will keep you guys updated as this week goes by.

Message Edited by fiostvman on 02-17-2009 10:18 AM

Its day three and things are going great. With the Actiontech wireless signal turned off and using the Trendnet, I am getting strong stable signals now.

notwired

Well after spending hours over several days. I can understand your frustration at the problems with the Actiontech. I have actually had FIOS for close to two years and my original Actiontech router (even when I used Vista) worked flawlessly. Never had connection problems and could be up to three rooms away (or further outside the house) and never have signal problems. A week and a half ago, the router kicked the bucket. After going thru several techs, they finally got me a new router and it is having the problems you describe. I can usually connect wirelessly when I first turn on my laptop from another room, but after a while, signal gets week and all of a sudden you are local only and then simply cannot connect at all. This is also the case with ALL of my other equipment that uses wireless signals in the house which had never had a problem before.

Here was Verizons response - "we only guarantee wireless signals within 10 feet of the router". "If you want to talk to billing, they can probably set you up with a Westell router" (at of course additional cost) - which after reading these posts apparently would have been a waste of money. Or just go to radio shack and see if buying a signal booster might help.

These "newer" Actiontech routers obviously have signal strength problems. How about Verizon actually making sure the equipment that we are paying good money for works as it should - a signal that they advertise with the technology in the equipment they are using should not have problems reaching further than 10 feet.

I have referred a number of friends to FIOS service in the past, but if this is going to be the response of Verizon and people in their supervisory positions, that will not only stop, but I will be looking at new service. I don't need to pay close to $120/mo to be blown off.

Signal strength wasn't the issue with me and the Actiontech because it would drop a signal even if I had the laptop right beside the router.

Its just a crappy router period.

Its now day 4 and my Trendnet is still working flawlessly and I am very happy about it.

I would highly recommend anyone with wireless issues with the Actiontech to just get the Trendnet. It much faster(Wireless N on the Trendnet) versus Wireless G on the Actiontech. Consistent signal levels anywhere in my house.

Its alot simplier than having to bridge the actiontech router with another router and having VOD, widgets and remote DVR setup issues.

we are trying to get past the 5th day working flawlessly

Well Techman,

Its time for Verizon to finally acknowledge the issue with the Actiontech Router and have it fixed. Thousands of customers like myself have been frustrated for much too long. It is a well known and documented issue that needs to get fixed as soon as possible.

I wouldn't be surprised if some customes quit the service due to this issue.

DCGTLS

I just went out and bought a Netgear Rangemax wirless N with Gigabit router and placed it first from the ONT and configured the Actiontec as a bridge and DHCP relay. It took me a few hours of research and then setting it up and everything works much better. Now I can also play my Steam games (C-SS) without the stupid Nat tables filling up on me. It also makes the X-Box 360, Playstation3 and Wii much more enjoyable. I am now also enjoying a faster and more stable wireless signal.

Its been a week later and my Trendnet works perfectly. No more dropped signals for me.

For those with poor Actiontech signals/dropped signals, this is the easiest solution versus getting a totally different router and going through the hasssles of configuration especially if your not a techie like myself.

zdenneh

Was just about the suggest the Trendnet when I stumbled onto the last page of this thread. The Trendnet is a gift from heaven! It solved my crappy Actiontec wireless issues as well. Trust me, I was pulling my hair out for months with the Actiontec dropping my wireless connections daily. I've had the Trendnet for a little over month now and no drops... The best part is, I got it for $25! It was a special deal on newegg at the time - it's normally around $45 I think. I would have paid $100 knowing how easy and perfect it works. The wireless on the Actiontec is trash. Anyone getting a stable wireless connection from that router is very lucky.

Message Edited by zdenneh on 02-22-2009 09:53 PM

Message Edited by zdenneh on 02-22-2009 09:58 PM

@CharlesH wrote:
You are running Microsoft Vista, expect to have issues from a buggy operating systems. Want the issues to melt away, Windows XP is still available for purchase.

I have been using Vista since September and I don't recall a significant bug in it. We have had FiOS for a couple of weeks and we have had many problems. I have not had internet connectivity problems but the Verizon's web sites are quite buggy. If I knew it would help, I would report the problems but when I talk with an agent on the phone, they don't care to hear about problems. Verizon is very buggy.

We have had problems with FiOS TV. It did not record a program a week ago. The DVR boxes have malfunctioned and we have had to get a FiOS person to reset them about three times, which cost us at least half a movie (that was not recorded). I am being vague about the problems because I am not asking for help here; I am just making it clear that Verizon is buggy in many ways. When we reported the problem of the show not being recorded, the agent did not care; they just said that we need to delete it. They don't care.

On the second day of service with Verizon, I encountered a problem with the email account I had just created. The problem definitely was a Verizon problem, but the support agents insisted it could not be. It was a Verizon problem but they just insisted it cannot be, so they of course can claim that it is Microsoft's buggy software. It was not a Microsoft problem. Many Verizon people hide their heads in the ground so they can say they see no problems.

It has been two weeks since I installed the Trendnet and everything has been working perfectly. No more wireless dropouts.

Globe comes and goes whether I use wired(on desktop) or wireless but I no longer lose my wireless connection.

Couldn't be happier.

Verizon/Actiontech still needs to fix their router though.

Message Edited by fiostvman on 02-26-2009 06:58 AM

marty99

I am having the same problem. My non Vista computers do fine, but the Vista one is always dropping. Verizon is bouncing back my e-mails or sending me form letters regarding my modem issues. Is this Trendnet still working? Do I just have to replace the modem Verizon gave me (Westphal) with it? Or do I need a different kind of set up. Pleae advise.

You are running Microsoft Vista, expect to have issues from a buggy operating systems. Want the issues to melt away, Windows XP is still available for purchase.

Also I am not aware of any Verizon Knowledge Base that documents bugs in the manner that Microsoft does. I think that if Verizon were to document (publicly?) their bugs, they would have to also call their FiOS TV software buggy. I would be happy to be wrong but an absence of a Verizon KB of problems appears to be another symptom of denying problems.

regor03

Hm...that's odd. I have Windows Vista Home Premium 32-bit and FIOS is working prefectly for me and I upgraded from Time Warner Cable.

Actually it is not odd at all that FiOS works with Vista; it works for me and most people. The problem being discussed here is not that simple; it is a combination of other things also.

prpitbull9

i've been experiencing the same thing and theyre gonna send me a new router after i went through their "troubleshooting." They tried to blame it on the range but my couch is right next to my comp and its at most 3 ft away from the router. I then asked them if it has to do with vista because i read on the forums people with vista are having issues and the tech denied it. He then tried to suggest its most likely my laptop brand(Acer) and that they tend to have issues, but mind u, i've never had this problem any other time. They just refuse to acknowledge there is something wrong.

quick question: is it possible to use my verizon dsl modem/router as a standalone router? if so, can i connect that to my fios modem/router, disable the fios router wifi and go through the dsl routers wifi?

In most forums, newsgroups and mailing lists, it is usually requested that new questions be put in a new thread (discussion). This thread is so big that you are much more likley to get the best answers if you create a new thread for the question "is it possible to use my verizon dsl modem/router as a standalone router". Be sure to try to make the subject as relevant as possible yet concise. You are much more likely to get the best answers in a new thread with a meaningful subject.

This is just typical of Verizon. Deny that there is an issue until enough people complain.

Similar to the poor SD picture quality issue, they denied it for a very long time long until they got enough complaints to finally fix it in IMG 1.6.2 that is currently being released on a phased basis.

My biggest issue is that this is a well known and documented issue and instead of working with both the makers of the Actiontech Router and Microsoft in trying to find a DEFINITE SOLUTION, they continue to play games. As most people here will tell you, they never had this problem when they were with their previous ISP using the same Vista laptop.

To save your the heartache that I went through, just go and get the Trendnet . See my -previous post. It will immediately solve all your problems and it will give you a great speedbump if your laptop supports Wireless N speeds.

The employees here will suggest a few things but all in all, they didn't work for me or most people. The Trendnet is the simplest way to solve all your wireless issues.

zooky

@regor03 wrote:
Hm...that's odd. I have Windows Vista Home Premium 32-bit and FIOS is working prefectly for me and I upgraded from Time Warner Cable.

Same here. In fact, I've been using Vista since day-one of it being released and never have had any problems with it. I've been using FIOS for about two months. They play very nicely with each other on my pc. I don't "dink" with the OS nor do I "dink" with router settings, etc. in FIOS. I expect, nay demand, that each one detect and fix problems that are uncovered in a timely manner. Patience, patience, patience..............

zdenneh

For the record, I don't have Vista, so my wireless issues had nothing to do with that. It's also not my phones. I have XP on my laptop and a ps3. I tried every configuration and adjustment possible with the Actiontec, and had it replaced 3 times before replacing it with the Trendnet. There are a lot of reasons why the Actiontec wireless may not be performing for you - wireless environment, phones, whatever. Bottom line, it's wireless performance is very poor. Replace it with the Trendnet.

P.S. Over a month with the Trendnet and still no drops

Evidently they are not and are using the wrong bandaid to fix the problem I had the same experience for over a week. Finally a manager at the local office indicated it was a Vista problem and that he would send a tech specialists the next day. He indicated this was especially prevalent with those who had Actiontec DSL routers prior to switching to FIOS. Incidentally I had no problem connecting to an unsecured router belonging to someone in the neighborhood, even when it was displaying a very weak signal

Followup calls to Verizon Tech Services, Actiontec tech services and Aspire denied knowing of ANY problems????

The scheduled tech was a no show...no calls...nothing. Pushed the issue with the Verizon Complaints/solutions dept. Somehow the original installer suddenly became involved and called me advising they would send a tech who was familiar with the problem I was having..

The came the same day and stated they were having (wireless) interface problems with Aspire computers (no mention of Vista). Their solution is to add a second (D-Link) wireless router piggy backed to the Actiontec router and to disconnect the wireless section of the Actiontec. This messed up my local network until I finally discovered my hardwired desktop now had to be plugged into the D-Link router.

So "NO", that is answer as to whether Verizon, other than some local installers/techs, is willing to acknowledge the problem or begin to solve it. Wish I had discovered this forum earlier in the week, especially to throw into the face of the Verizon Tech Services person I talked to after the problem was solved with a jury rig,

I had to call back to have my just replaced defective cable box reprogrammed, a whole 'nother saga.

F.Y.I the new Motorola 7000 boxes have firmware problems....a lot have glitches. I the advised the tech of the Actiontec, Aspire, Vista(??) problems. He stated they do not exist and that thousands of Aspires in the country work fine. So who is Correct. I dumped Comcast because of their inability to acknowledge and/or fix problems. Now this.

BS. All of a sudden they are blaming your Aspire Computer. What a bunch of Crock.(excuse my language)The Verizon Tech/Employees here personally may not have an issue with Vista and Actiontech Router, however numerous posters here and over by DSL Reports are having these problems. Imagine how many thousands more folks like you and me out there who are having similar issues and who call tech support and get no help because they blame Microsoft.

It is way time for Verizon to acknowledge that there is a problem with the Actiontech Router/FIOS and Windows Vista. As most posters will tell you, they never had a problem before with their wireless connection until they switched to FIOS internet using the Actiontech Router and people here who either switch to a different router or the Trendnet have no problems afterwards. Its way time Verizon to admit that there is an issue that affect thousands of customers(not everyone) and its way time to work with the makers of the Actiontech Router and Microsoft to try to identify what the problem is that affects users of the Actiontech dropping wireless signals that does seem to affect users who use other routers.

What is happening right now is a huge blame game.

Verizon is blaming Microsoft and Microsoft is saying its Veriizon's problem and us the customers are left out in the cold aggravated. I don't subscribe to Microsoft , but I do subscribe to Verizon, thus, it is incumbent upon Verizon to find a resolution in order tomake its PAYING CUSTOMERS then having to deny there is a problem This is the biggest issue I have with Verizon right now.

Based on all the postings I have read here,over by DSL reports and over by MS peer to peer website, it is very obvious that the problem is directly related tothe Actiontech Router. If Verizon continues to ignore this issue(as they have done a wonderful job so far), they should send a tech to each customer's house and have them install a D-link or similar router to piggback onthe Actiontech to solve the wireless problems. Verizon's problem is to continue to deny to problem with the hopes that it will go away. Unfortunatley, it will NOT GO AWAY UNTIL IT IS ADDRESSED DIRECTLY.

Maybe we could lite a match under Verizon {please keep it relevant}, then, they will get off their butt and try to fix the problem. I am all in favor of this.

Message Edited by fiostvman on 03-07-2009 05:00 PM

Message Edited by KaLin on 03-07-2009 07:08 PM

Shadow64

Okay, I'm going to try and explain everything and hopefully help everyone that is having problems with Verizon FiOS and Windows Vista. I was fighting with both Verizon and Actiontec for months before I finally got the problem resolved through some help from my friends that are IT pro's.

First, Verizon Tech support will NOT acknowledge that this is a problem. You have all figured this out by now.

Second, Actiontec Tech support will NOT acknowledge they have a problem because the firmware with the Actiontec router is modified by Verizon. I sent Actiontec a very detailed report of my troubleshooting steps, tests and results from 4 different Actiontec routers running 3 different versions of firmware and multiple computers running everything from Win95 up to Windows Vista.

I will not go into all the tests, router versions and firmware versions as I have no way to attach the several Excel spreadsheets that I have recorded the results within.

The problems you have all identified I had experienced along with a few others. Internet connections dropping, not connecting at all when using WPA encryption, printer and file sharing not working, etc.

What you need to do is physical look at your Actiontec router label and make sure it is the latest Rev. D router. If you don't have this revision router then contact Verizon and tell them you are having intermittent wireless connection problems and that you need a replacement router. Don't let them try to convince you into performing any troubleshooting because it is pointless and you need a new router, period. When they send your new router and you hook it up (you might have to call them to get your IP released before it will even connect to the internet). Once your router is connected you will need to verify that the firmware version of the router is Actiontecs latest revision 4.0.16.1.56.0.10.11.3

If you have anything previous to this version of firmware it will not work. Unfortunately, you cannot download this firmware from Actiontec or Verizon so you have to get the router with the firmware installed. The only version of firmware you can download from Verizon is a previous version that will not work.

Since receiving the Rev. D router with firmware version 4.0.16.1.56.0.10.11.3 I have had absolutely no problems with 5 wireless devices and 4 hardwired devices all using the router simultaneously.

I did have printer and file sharing problems with the first router they sent me so make sure to test it thoroughly. The only thing I found was that my one WinXP laptop and Nintendo Wii would sometimes not stay connected for more than 5 hours or so. I resolved this by locking channel 6 on the router instead of letting it auto select. I now run 3 wireless laptops (2 Vista), 2 Xbox 360's (1 wireless), Nintendo Wii and 3 tower computers all without any problems.

I hope this information helps all of you that have been suffering with this same issue.

I have Revision E. One would think this would follow Rev. D and be okay, but it isn't.

@Shadow64 wrote:
Okay, I'm going to try and explain everything and hopefully help everyone that is having problems with Verizon FiOS and Windows Vista. I was fighting with both Verizon and Actiontec for months before I finally got the problem resolved through some help from my friends that are IT pro's.
First, Verizon Tech support will NOT acknowledge that this is a problem. You have all figured this out by now.
Second, Actiontec Tech support will NOT acknowledge they have a problem because the firmware with the Actiontec router is modified by Verizon. I sent Actiontec a very detailed report of my troubleshooting steps, tests and results from 4 different Actiontec routers running 3 different versions of firmware and multiple computers running everything from Win95 up to Windows Vista.
I will not go into all the tests, router versions and firmware versions as I have no way to attach the several Excel spreadsheets that I have recorded the results within.
The problems you have all identified I had experienced along with a few others. Internet connections dropping, not connecting at all when using WPA encryption, printer and file sharing not working, etc.
What you need to do is physical look at your Actiontec router label and make sure it is the latest Rev. D router. If you don't have this revision router then contact Verizon and tell them you are having intermittent wireless connection problems and that you need a replacement router. Don't let them try to convince you into performing any troubleshooting because it is pointless and you need a new router, period. When they send your new router and you hook it up (you might have to call them to get your IP released before it will even connect to the internet). Once your router is connected you will need to verify that the firmware version of the router is Actiontecs latest revision 4.0.16.1.56.0.10.11.3
If you have anything previous to this version of firmware it will not work. Unfortunately, you cannot download this firmware from Actiontec or Verizon so you have to get the router with the firmware installed. The only version of firmware you can download from Verizon is a previous version that will not work.
Since receiving the Rev. D router with firmware version 4.0.16.1.56.0.10.11.3 I have had absolutely no problems with 5 wireless devices and 4 hardwired devices all using the router simultaneously.
I did have printer and file sharing problems with the first router they sent me so make sure to test it thoroughly. The only thing I found was that my one WinXP laptop and Nintendo Wii would sometimes not stay connected for more than 5 hours or so. I resolved this by locking channel 6 on the router instead of letting it auto select. I now run 3 wireless laptops (2 Vista), 2 Xbox 360's (1 wireless), Nintendo Wii and 3 tower computers all without any problems.

I hope this information helps all of you that have been suffering with this same issue.

We hear you load and clear. Unfortunately, I highly suspect that Verizon will continue to ignore us and the Verizon employees here will just back them up and continue to blame Windowns Vista.

BTW, I have a Rev. D router and it is that one that gave me hell for the past 6 months. I am not sure what firmware it is using. I am not going to check since I have subsequently turned off the wireless signal off from the Actiontech and installed the Trendnet and it has been going great for a month now. The Trendnet has given me fast/stable signals plus also a nice speed bump from Wireless G to Wireless N.

Verizon has just left a bitter taste in my mouth for the past 6 months.{please keep it relevant}

Message Edited by fiostvman on 03-08-2009 11:25 AM

Message Edited by KaLin on 03-08-2009 03:02 PM

MoopMeep

I have a rev D actiontech router. I have Vista connected via linksys wmp-300 wireless card and never had a problem. My wifes Macintosh has no problems connecting wirelessly either. Maybe the actiontech doesn't like certain wireless cards.

Shadow64

I agree that Verizon tech support is terrible. If it were not for the speed I get and the package deal pricing I would not be using Verizon.

Hopefully the information will help some of those folks who are having similar problems. I know Verizon will not even address the WPA encryption and that is a big problem considering that WEP is so easily hacked and at least WPA is somewhat better.

Shadow64

The Simple answer is NO!!!!!

prpitbull9

i bought the trendnet signal booster and its works perfectly.... the way a router should work. its sad i had to resolve the issue outside of verizons awful tech support and customer service. thanks for the tip fiostvman

@prpitbull9 wrote:
i bought the trendnet signal booster and its works perfectly.... the way a router should work. its sad i had to resolve the issue outside of verizons awful tech support and customer service. thanks for the tip fiostvman

Great. Glad things worked out. Its not just sad. It is pathetic that Verizon has totally ignored this issue for so long and still continue to refuse to acknowledge it has a major issue on its hands. Why should way all have to go the extra mile and either buy another router or signal booster to get the internet to work that we are already paying for.

For the thousands of folks out there with problems, we should all send Verizon out bills(for either the router or the Trendnet) and have them reimburse us or give us a free equivalent month of service. This is the height of irresponsibility for ignoring such a huge problem.

I really do hope that the few Verizon employees here will listen to our cry and report back to upper management that were are all angry.

Solution is simple. Verizon should still have thousands of D-link "older" routers that it initially used that still work. Give these to customers so that they can have a work around to the lousy Actiontech signal issues or give customers a month's credit on their bills.

BTW, I have had the Trendnet over a month now and its wireless signals are perfect. No more dropped signals and I get a full 5 bars everywhere in my house.

Message Edited by fiostvman on 03-12-2009 07:07 AM

Message Edited by fiostvman on 03-12-2009 07:10 AM

marty99

Okay question on the trendnet: Can someone post the link to which trendnet you need? Also does the trendnet piggyback and/or plug into the Actiontech (verizon) router? Will the Actiontech modem/router sync with the trendnet, Vista, and Outlook? I tried a linksys router and that did not work.

@marty99 wrote:
Okay question on the trendnet: Can someone post the link to which trendnet you need? Also does the trendnet piggyback and/or plug into the Actiontech (verizon) router? Will the Actiontech modem/router sync with the trendnet, Vista, and Outlook? I tried a linksys router and that did not work.

if your trying to use your own router take the lan out from the actiontec and hook it up to the wan or your router.

http://news.cnet.com/8301-13845_3-10150726-58.html?part=rss&tag=feed&subj=Crave

@marty99 wrote:
Okay question on the trendnet: Can someone post the link to which trendnet you need? Also does the trendnet piggyback and/or plug into the Actiontech (verizon) router? Will the Actiontech modem/router sync with the trendnet, Vista, and Outlook? I tried a linksys router and that did not work.

Here is the link to the Trendnet that I purchased. It is not a router,but a Wireless Access Device that you will use with our current Actiontech Router. As per the previous poster here noted, you will need to access your Actiontech settings to turn off the wireless function since the Trendnet will now act as your wireless signal provider. If after you purchase it and you still have problems setting it up, just call Trendnet and they will walk you through step by step to fix it.

I installed the Trendnet over a month ago and it works great. No more dropped signal.

The Vista globe still goes on and off but I don't lose signals like before. FIOS internet does not work well with the Vista Globe. When I had Comcast HSI, the Vista globe was on 24/7 using the Linkysys router. My friend has Sprint Broadband and his globe is on 24/7. FIOS is the only service I know out there that has issues with Vista.

Verizon needs to fix the problem now.

The link provided by Gpon is irrelevant.

The issue is not a "speed issue" are discussed in his link. The issue involved the consistent dropping of signals by the Actiontech Router even when your computer/laptop is right beside the router.

mole

This is not just a Vista problem. There are numerous threads on this and other sites about similar problems with Apple products including my iMac. I have to keep changing the wireless channel to maintain contact with the Actiontec router. I think the problem lies with the routers, but of course, Verizon appears to be contractually wedded to that product so those of us with problems are on our own.

@mole wrote:
This is not just a Vista problem. There are numerous threads on this and other sites about similar problems with Apple products including my iMac. I have to keep changing the wireless channel to maintain contact with the Actiontec router. I think the problem lies with the routers, but of course, Verizon appears to be contractually wedded to that product so those of us with problems are on our own.

Issue mostly affected computer running Windows Vista even though it is not Vista issue.

I rarely see posts regarding Mac issues.

Ichigo

Firstly, I would like to ask, what are you all talking about?

There is absolutely no issue between FiOS and Windows Vista. It's an issue with your hardware. Verizon is not going to own up to anything because there is nothing to own up to.

I say this, and I've been using Verizon FiOS with TWO Pcs which are running Windows Vista, a laptop with Vista, one with XP/Arch Linux, and a Macbook all using the same (horrible) Actiontec Router.

@Ichigo wrote:
Firstly, I would like to ask, what are you all talking about?
There is absolutely no issue between FiOS and Windows Vista. It's an issue with your hardware. Verizon is not going to own up to anything because there is nothing to own up to.
I say this, and I've been using Verizon FiOS with TWO Pcs which are running Windows Vista, a laptop with Vista, one with XP/Arch Linux, and a Macbook all using the same (horrible) Actiontec Router.

If you had taken the time to read this entire thread and the many many posts on various forums, you would realize that the problem is with the Actiontech.

I suggest you go back and re-read this thread. Not because you don't have a problem does not necessarily mean there isn't a problem.

Message Edited by fiostvman on 03-27-2009 06:25 AM

Ichigo wrote:

"There is absolutely no issue between FiOS and Windows Vista. It's an issue with your hardware. Verizon is not going to own up to anything because there is nothing to own up to."

---------------------------------

You appear to be hundred per-cent wrong. It is a Verizon issue. The local (Verizon) installers and techs have narrowed one of the causes down to specific brands of computers running Vista and using the Actiontec router.

Their fix is (similar to other posts) to disconnect the wireless on the Actiontec and connect a second (D-Link) wireless router to the Actiontec.

They have experienced this enough to realize there is a problem with the Verizon setup to come up with a successful temporary (I hope) fix.

As I mentioned in a previous post, the national Verizon techs, Actiontec techs and the techs of one of the specific computer brands involved, all have told me there is no problem. In Verizon's case, this directly contradicts what their local installers and techs have reported. They know there is a problem, but appear to be a blip on the map when attempting to inform their higher ups????

If Verizon continues to keep thier heads in the sand, the real problem, what ever it is, will never be fixed.

As I also mentioned in an earlier post, this is the same type of customer service over the years, or lack their of, which made twenty two percent of cable and internet customers on my block dump Comcast within a month of VIOS being available.

The Comcast/VIOS competition is fierce in my area, with both flooding print, radio and television with advertising.

If only they would place the same emphasis on their customer service. For some of us cost of service isn't everything...overall service is. Both of thier costumer/tech services are awful.

Message Edited by Director on 03-27-2009 06:49 AM

Message Edited by Director on 03-27-2009 06:50 AM

mosef

After reading many of the suggestions about how to fix this problem,especially from employees, I am shocked at how generous they are for you to solve the problem by spending your money to fix it!! We should go out and buy new routers because the one supplied is defective in some way! They should supply a different brand router when this problem arises. The are supposed to service the equipment they supply and back it up. This stuff is not free, it is part of the price charged. Fix it or get something that works!!

Generosity aside, one would think the Verizon employees who have read this very active thread would have common sense to make it a priority to please their new customers.

Instead,they choose to ignore it all, come up with useless suggestions and accept the bad publicity. I initially found this thread through Google.

{please keep your posts courteous}

Message Edited by KaLin on 03-31-2009 02:05 PM