In-Home agent available updates

jmadams1

I often get a pop up on my PC from the IN_HOME AGENT that says updates are available for download. When I select "download" it goes through a couple of steps then ends at a SUPPORT screen that says "PLEASE WAIT", This screen/message does not change until I eventually close the screen. I have left that particular screen up up to 4 hours. How do I know when the updates are completed? We are on FIOS.

Mike_VZ

Hello Jmadams,

It sounds most likely that the IHA program may have been halted from your computers firewall, Anti-virus, Malware or Spam blocking program which is not that uncommon. Depending on the programs on the computer there may even be a pop up asking for permission to continue or allow. If the IHA program does not acknowledge a completed update all you need to do it close the IHA program and restart it. The program will automatically detect any updates and resume if it was not completed.

Thank you