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Unbelievable.....for a "Technology Company"

What a horrific performance....for an alleged Technology Company.

Time to market obviously is a higher priority to Verizon then customer satisfaction, ease of doing business, and being prepared.

I honestly hope Verizon loses customer over this performance. Management will only get the message when it shows up in lost customers, lost revenue, and lost number of lines.

My opinion is based on 6 calls, and ~5 hours on the phone with customer care. I have started porting my lines to AT&T.

Comments

Shermlinda

Wow.

redbarnphotog

When you can show me a report of a national company processing over 2 million orders in a 24 hour period without a single hitch, I will respect your opinion.

Why would you wish ill will on anyone/a company?

dougie011

Good luck with ATT. I am sticking with Verizon because I don't get very good coverage with Att. Verizon hasn't dropped a call on me yet in over 2 yrs.

cathied

What are you talking about?? Most everyone on here (besides complaining about when their phone may or may not ship) have commented about how smooth this process has been. Can you elaborate on this "poor performance" you're referring to? 6 calls and 5 hours doesn't really tell us anything. Especially when there are people hear calling CS every hour on the hour since 3 AM to see if their phone has shipped yet!

PJNC284

QUICK! Does anyone have some cheese?

AZSALUKI

yeah...since they have the best network and are number one in customer service and satisfaction, i'll go ahead and stay. there is NO WAY this was going to run smooth. it's the iphone...and for whatever reason, people LOSE their minds when it comes to the iphone.

Michael_218

My coporate plan is with AT&T and I travel all over the United States and I can say I miss the stability and coverage on my family plan that I have on my AT&T coporate plan. So net of it is I have something to compare to and it is better.

Michael_218

By the way...I have been with GTE/Verizon since 1994, and it is time for a change. I have lived through the changes and evolution of this company, but this last experience with customer care has really put me over the edge.

You can have the best products and network, but if the customer facing organization (customer care) cannot/will not work to solve your problem in a timely manner than all the products and network doesn't matter.

The promised return calls have gone unreturned, and the supervisors commitment to see this resolved has failed.

I am frustrated and disappointed....especially after this long of a relationship.

So yes, I may be taking drastic measures, and I may be to harsh, but after 20 years and the amount of money I spend with them each month I expect and demand better service. It’s not like they didn’t know or plan for an onslaught….then again maybe they didn’t. I started trying to resolve this issue back in the middle of Jan....all the way up to the odering time.

BTW, I don't wish harm on anyone or any company, but do encourage and support for paying customers to make a change when the company and people they are doing business with do not meet their expectation.

Ylwledbttr

Bye...

PJNC284

so what exactly is/was your problem?

AZSALUKI

Michael_218 wrote:
By the way...I have been with GTE/Verizon since 1994, and it is time for a change.   I have lived through the changes and evolution of this company, but this last experience with customer care has really put me over the edge.

You can have the best product snd network, but if you customer facing organization (customer care) cannot/will not work to solve your problem in a timely manner
The promised return calls have gone unreturned, and the supervisors commitment to see this resolved has failed.

I am frustrated and disappointed....especially after this long of a relationship.

So yes I may be taking drastic measures, and I may be to harsh, but after 20 years and the amount of money I spend with them each month I expect and demand better service.   It’s not like they didn’t know or plan for an onslaught….then again maybe they didn’t.

BTW, I don't wish harm on anyone or any company, but do encourage and support for paying customers to make a change when the company and people they are doing business with do not meet their expectation.

i have no problem with any of that. i just don't need to go find out for myself that another carrier is not any better (in fact, they are worse) when every link i check shows verizon above at&t. that's all. you gotta do what you gotta do.

http://articles.moneycentral.msn.com/SavingandDebt/Advice/TheCustomerServiceHallOfShame.aspx

http://cell-phone-providers-review.toptenreviews.com/

http://cell-phone-service-provider.pikimal.com/top/for/calling-features

gchavez

I have been a Verizon customer for about 7 years. I never thought I would be dissatisfied and frustrated with Verizon. I just upgraded to a smart phone and I was quoted a price and when I received my first bill after upgrading, I was billed a different price, missing a discount. I called back and I was told I would receive a phone call with a solution. I was called back 3 days later but only to be told that I would receive a phone call from the representative that took my smart phone order. Never got a call back. So I called back and pretty much received an apology for the representative doing a mistake. Had I known, I was not going to get the rate the representative quoted me, I would have never upgraded to a smart phone with Verizon and would have taken the offer the competitor gave me (this offer was less inexpensive than Verizon). My sister has service with that competitor and it is faster than Verizon. Now, I have to be stuck with this 2 year contract with Verizon unless I pay $340 early termination fee.

Tidbits

I would find it unbelievable that you think Verizon is a technology company... They are a service provider more than they are a technology company...

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