Roofers knocked the wires at my house so they're in front of a window. They still work fine, they're just ugly. So I called Verizon to see if they could move them, offered to pay for the service if necessary.
'Travis' told me he had to tell the local office they're a hazard to get someone to come out. I said they aren't a hazard, they're just ugly. He replied, that's fine, it's just what we tell them.
So he goes ahead with scheduling an appointment. After 20 minues on the phone, I ask him what' happens when a repair tech comes out and sees there's no hazard, won't they be aggravated and leave? He says, of course, they won't even take the ladder off the truck. Q: What's the point of scheduling an appointment, then? A: We have to tell them there's a hazard or the techs won't come out. Q: So will they do anything? A: No, not if there's no hazard. Q: So why would I want to waste my time waiting for an appointment when the tech will just turn around an leave? A: That's how we do it. It went on a lot longer than that, but you get the picture.
So, is Travis sup par, or is this Verizon's standard operating procedure?
