DO NOT GO WITH VERIZON FIOS

Atrus

I'm a new customer, and I've spent more time waiting on the phone for customer service than I did in three years with COX. No problems with TV picture qaulity, but the wireless Internet has been a costly joke, I can't get through to my voice mail, and for the past two daze sending an email has been hit or miss?

If the first week of service is what I have to expect, I will soon be returning to COX.

VZ_Javier

Dear Atrus,

Sorry for your experience thus far. I can definitely assist you with your service issues. If wireless signal is weak a good thing to do is change the channel on the router. The router has 11 channels available. Also make sure you check your cordless phones, some use GHz frequency. That would interfere with the router as it also uses GHz. Changing the channel usually fixes any weak wireless signal issues.

Did you get your voicemail access number?

Please go to the following secure link: https://www22.verizon.com/content/verizonsupport/ . Please enter account Name, Address, Phone and Email. Reply once the form has been completed and submitted.

Thanks for your patience, I can help you.