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Verizon FIOS tells me they are phasing out CableCards and can't provide me with one?!

My new TiVo Premiere arrives tomorrow and I just spent 40 minutes on the phone with a FIOS rep (and her Supervisor) trying to order a CableCard. They could not figure out why they couldn't order a CableCard for me. They ended up calling both the local store as well as tech support and while I couldn't hear the conversation, apparently they were told that Verizon is phasing out CableCard and have none to provide me.

The lady was very nice on the phone and I could buy how one person was confused/inept but all of these people? Has anyone heard about any of this or did I happen to get an entire collection of people with heads up their arses. Other than repeatedly saying "What the...?" (in a kinder, nicer way), I had no way to argue with them. I told them its federal law (FCC) that all cable providers must offer CableCards but that just confused them more.

What should I do?

Comments

lasagna

Try calling again and get a different person ...

They are phasing out the older "S" card (single stream), but they now offer the "M" cards (multi-stream). It's possible they were looking for at the one item and saw that it was being phased out and assumed that meant it applied to all CableCards.

Hubrisnxs

I, too, am pretty confident that they gave you bad information. I would call back and hopefully get someone that is semi familiar with the cable cards.

Carl

Well, you were most definitely told incorrect information.

I just called Verizon to order a Cable Card for my Ceton tuner, and it was no problem whatsoever.

Carl

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