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How Can I Get Real Status of Ticket that says pending but was to be resolved earlier?

BenFrankliniii

MY FIOS VOICE is out [NO DIAL TONE]

I reported it yesterday.
Yesterday Live Chat technical FIOS agent said a technician would be dispatched to arrive by 2PM today [about 2 hours ago].

On Verizon Web site my trouble ticket STATUS SAYS: "Pending."

Comittment Date has passed.

HOW CAN I GET REAL STATUS?

How can I find out if a technician be dispatched today or whenever?

I tried Live chat. several times today. Only once did it work, but then he could not transfer me to live chat TECHNICAL AGENT.. I tried FIOS 888 number . Waited long time for an agent then gave up.

Is there any other way that I might get to a Verizon person who can help me?

Comments

VZ_Constance

Hi! sorry that you weren't updated on the tech's status. Did he come out on the 30th?