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Being Prompted to enter network password

Out of the blue, when I open my Outlook Express I am being prompted to enter my Network passwork. I tried clicking the box to save my password, but it won't work. The only thing that I can think of that is different is that right before this started happening, I got a message that my Verizon Security Suite was updated. Anyone have any ideas about how I can fix this? Thanks in advance!

Comments

DzWR

I haven't used Outlook Express in quite some time but the password that you enter -- is that your email password?

Does it go through until you restart the program?

Could be possible you might have to double check your mail account settings.

dkw197

I set up to have my Verizon mail sent to Outlook Express and use OE for my email. The box is asking me for my Verizon network account name and password, so I think it must be something to do with the Verizon transfer of the email. I put in my password and check to save it, but the box just keeps popping up asking me the same question over anad over again. I am able to get my email in Outlook, but it shows an error in a box that also pops up for receiving email. It is really strange. Maybe when the Security Suite was updated, my transfer info was corrupted. For the life of me, I can't figure out how to fix it or where to go the check something. My computer skills are very basic so could just be a simple fix that I am unaware of.

robarch

I'm having the same problem, but with Outlook. My mail settings are correct. If I keep re-entering the information I eventually get through. Maybe it's a server issue?

dkw197

That could be, because my problem is with Outlook as well. It worked fine before the Security Suite update and I never had to enter my account or password.

This is the error message I am getting: Task incoming Verizon.net. Receiving reported error (0x8000CCC92) Your email rejected your login. Verify your user name and password in your account properties. Mailbox is on a different server.

I went to Tools, Email accounts and it says: incoming.verizon.et POP/SMTP (Default). Is that the one you're getting as well?

This is all Greek to me--I can't tell if that is correct or not or where to even go to check anything.

golfdude

This started happening to me yesterday, I think. I have Outlook but the settings and such are the same as Outlook express. I don't think it has anything to do with the Security Suite update you mentioned, because I don't have that on my computer. As a matter of fact, I haven't made any changes on my computer for quite a while. I think there is a problem with Verizon's server. Everything was working fine for me until yesterday. If I keep clicking on the OK button it finally goes away for a while. I was planning on logging into my Verizon account and changing my password to see if this would fix the problem, but thought I would check the forums first to see if anybody else was having this problem. I guess I am not alone. I tried to change some of the different options in my account settings of Outlook and ran the "Test Account Settings". No dice. My settings are correct. I am thinking of disabling my Verizon email account (I have a different primary account) in Outlook so the box stops popping up every 1 minute when it checks for new mail. This is driving me crazy, but at least I am not alone. Hopefully Verizon resolves this problem soon!!!!!!!!!!!!!!!!!!!!

dkw197

Yes, it sounds like we do have the same problem. I am hoping that with our posts maybe someone from Verizon that monitors the board might give us both a hand with this. You're right, it is very annoying! Can anyone help with this??

Justin46

@dkw197 wrote:
That could be, because my problem is with Outlook as well. It worked fine before the Security Suite update and I never had to enter my account or password.
This is the error message I am getting: Task incoming Verizon.net. Receiving reported error (0x8000CCC92) Your email rejected your login. Verify your user name and password in your account properties. Mailbox is on a different server.
I went to Tools, Email accounts and it says: incoming.verizon.et POP/SMTP (Default). Is that the one you're getting as well?
This is all Greek to me--I can't tell if that is correct or not or where to even go to check anything.

I am going to make a guess, based on the message text highlighted above and the comments from several of you that if you keep trying eventually you are successful. Note this: Mailbox is on a different server.

My guess is that Verizon has added one or more new email servers to handle the increased volume as new users are added, but not all user definitions (in particular, yours!) have been propogated to all of those new servers. So depending on which email server you happen to connect to when you try to log in, your login may work, or it may not.

I had an experience when I first signed up with FiOS that emails sent to me would occasionally be rejected as being sent to an unknown user, but if the sender tried again it might work immediately or it might get the same error, etc. But eventually they would be able to get the email to me. I went to www.dslreports.com and then to the Verizon Direct forum there where I reported the problem and Gustavo, one of the Verizon techs that works that forum, fixed the problem for me, he told me that he had to delete my email profile and recreate it to get it to propogate completely. You might want to try doing that and see if it helps (you have to register to post in the Verizon Direct forum, but it is free, and no one but you and the Verizon techs can see anything other than the title of the post).

If it is not the problem I have described, I have no clue, sorry...but good luck, I hope you get it fixed..... Smiley Happy

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX 76248

dkw197

Thanks Justin--I'm willing to try just about anything at this point. I am not very computer saavy, so do not know what dslreports.com is. I have FIOS Internet so can a DSL web site help me? Also--what is Verizon Direct? Just curious about what they are before I go there.

cjacobs001

If your outlook login is asking for your network ID to log in (after a security suite update), perhaps it is your firewall, so turn that off and then try it. Or, perhaps your type of email account has changed from POP3 to pppoe or dial up? If so, change it back

golfdude

Number 1- I don't use the Security Suite. I use Windows Defender, Windows Firewall, AVG Anti-Virus, and run Malwarebytes Anti-Malware weekly just to check for anything that may get through the other programs.

I have checked all of my email settings and they are correct. The problem started while I was working Friday morning (Friday the 13th). I had been on the computer for around 4 hours receiving and sending emails when the request for my user name and password started popping up. At Justin's suggestion I logged on to DSLreports and apparently several people are having the same problem. I also posted the problem and hopefully Verizon will solve the problem today.

Also, I didn't have any updates from Windows or any other programs installed that day.

dkw197

I also posted with DSLreports and found that a lot of people are having the same problem which leads me to believe that it is a Verizon issue. I'll post any help that they give me.

DM1954

I have experienced the same problem and put a protocol analyzer on my network while trying to retrieve email with Outlook. The problem appears to be with Verizon's messaging multiplexor. I'm betting that they added some new servers to their network or made a change to the configuration of the multiplexor that is causing it to route user to non-mail servers or a least mail servers that are not synchronized with their LDAP. I left a message on the VerizionDirect forum so we will see what they say.

golfdude

This is the answer I got from DSLreports (however, I am still getting the popups):

Thank you for your inquiry. I apologize for the trouble you experienced over the weekend. It is my understanding that this issue has since been resolved. Please let me know if you continue to experience the issue so we can investigate further.

If you are continuing to experience this issue, in your reply, please provide the following information so that we may identify your account, or to establish that you are the owner of the account.

• The billing name on your FiOS Account.
• The address where service is being delivered.
• The FiOS telephone number or FiOS data circuit number.

When we have received this information, we will be happy to assist you. If we have not received this information within 3 days, we will close this thread. If you need assistance now, the Verizon Fiber Solutions Center is available around the clock. Just dial 1-888-553-1555. Our professional agents are standing by. When you call, provide the agent with the trouble ticket number shown below.

Sincerely,

Gustavo

golfdude

Well, Outlook is working just fine now. As I thought from the beginning it was on Verizon's end.

dkw197

Mine's working as well. That was a quick fix on Verizon's part. Thanks Justin for recommending DSLreports.

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